Store Manager (F&B Flagship)

Oversee the operations of stores. Work closely with our management team, Marketing, Finance, and HR Departments, on leading our team, daily operations, and seasonal events.
Essential Responsibilities
** Management
• Hiring, training, motivating, and leading awesome .
• Recommend people for hiring and promotion.
• Conduct daily briefings.
• Produce staff rotas with our supervisor.
• Set goals and expectations for the operation team using performance review and KPI process.
• Work with the bar, kitchen, and front staff team to make sure our operation is smooth.
**Operation
• Manage product and packaging inventory to ensure good levels, product freshness and cost control.
• Work with our team (operation, management, and marketing) on the development and implementation of our seasonal campaigns and promotions.
• Enforce all SOPs and company policies and procedures, especially the ones related to our customer service, health, and safety.
• Weekly meeting with BOD and Operation Manager sharing on operation and KPIs.
** Finance
• Handle daily cash management and administration.
• Track and monitor the sales target, implement the Marketing strategy in-store, adjust when needed.
** Marketing
• Work closely with our Marketing team on our in-store sales strategies.
• Train and lead the team to execute the Marketing strategy in the store.
** Customer Service
• Walk around. Talk to our customers.
• Manage customer's complaints or feedback
• Constantly challenge our customer service experience and improve the overall space and product experience to make sure our customers have a great time with us.
**Quality Control
• Maintain high standards of quality control, hygiene, health and safety through SOPs training and enforcement.
• Schedule maintenance according to our schedule.