Store Manager (F&B Industry)

Your Role
Bakes is opening a 1,000sqm store in district 2 with a bakery on the ground floor and a lounge on the 1st floor. We're looking for a Store Manager to work closely with our management team, Operation Manager, Sales & Relations, Marketing, Finance, and HR Department, on leading our team, daily operations and revenue, and seasonal events.
Responsibilities
Management
- Hiring, training, motivating, and leading awesome staff.
- Conduct daily briefings.
- Produce staff rotas following our HR guideline.
- Set goals and expectations for the operation team using performance review and KPI process.
- Work with the bar, kitchen, and front staff team to make sure our operation is smooth.
Operations
- Work with our team (operation, management, and marketing) on the development and implementation of our seasonal campaigns and promotions.
- Enforce all SOPs and company policies and procedures, especially the ones related to our customer service, health and safety.
- Weekly meeting with BOD and Operation Manager sharing on operation and KPIs.
- Oversees all of the sales of the store (online, offline).
- Work closely with our Sales & Relation team to ensure that all B2B sales are smooth.
Inventory
- Manage product and packaging inventory to ensure good levels, product freshness and cost control.
- Notify our kitchen and restock when needed.
- Notify our purchasing department when we need to reproduce/purchase our packaging, gifts and other items.
Finance
- Handle daily cash management and administration.
- Track and monitor the sales target, implement the Marketing strategy in-store, adjust when needed.
Marketing
- Work closely with our Marketing team on our in-store sales strategies.
- Train and lead the team to execute the Marketing strategy in the store.
Customer Service
- Walk around. Talk to our customers.
- Manage customer's complaints or feedback
- Constantly challenge our customer service experience and improve the overall space and product experience to make sure our customers have a great time with us.
Quality Control
- Maintain high standards of quality control, hygiene, health and safety through SOPs training and enforcement.
- Schedule maintenance according to our schedule.