Mô tả công việc
Manage and oversee all daily store operations to ensure smooth and efficient business activities.
Lead, motivate, and develop the store team to achieve operational and sales targets.
Monitor and improve customer satisfaction by delivering excellent service standards.
Handle customer inquiries, complaints, and service recovery professionally.
Manage staffing schedules, shift planning, and workforce productivity.
Track and analyze KPIs, sales performance, and operational metrics.
Control operational costs while maximizing revenue and profitability.
Ensure compliance with company policies, procedures, and safety regulations.
Coordinate with internal departments to maintain high operational standards and customer experiences.
Yêu cầu
Minimum 3-5 years of management experience in Retail, F&B, Hospitality, Entertainment, Sports, or Customer Service industries.
Strong leadership, team management, and coaching skills.
Business-oriented mindset with experience in revenue growth and cost management.
Excellent problem-solving and customer complaint-handling abilities.
Proven experience managing daily operations, shift schedules, and performance KPIs.
Good communication skills in English.
Strong organizational and multitasking skills.
Ability to work in a fast-paced and customer-focused environment.
Quyền lợi
Competitive salary package with performance-based incentives.
Professional and dynamic working environment.
Career development and advancement opportunities.
Ongoing training and leadership development programs.
Social insurance, health insurance, and other benefits according to company policies.
Opportunity to work with a passionate and high-performing team.
Bảo hiểm xã hội, Bảo hiểm sức khỏe, Thưởng tháng 13
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Thời gian làm việc
Làm việc theo ca, Nghỉ 1 ngày trong tuần
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Nơi làm việc
- - Hồ Chí Minh: 35 Lê Thánh Tôn, Phường Sài Gòn (Quận 1 cũ)