Ensure stores achieve sales targets:
Manage assigned Key Performance Indicators (KPIs) related to revenue: Store sales, UPT (Units Per Transaction), ATV (Average Transaction Value), Customer Satisfaction, etc.
Plan, monitor, and motivate employees to achieve daily/monthly/quarterly revenue targets.
Plan and implement sales strategies and propose promotional programs to achieve daily/monthly/quarterly/yearly revenue goals.
Store Operations Management:
Ensure the store's image (product display, cleanliness, fixed asset maintenance, inventory management, etc.) meets the operational standards of the company.
Ensure employees' appearance is neat and adheres to the brand standards.
Generate daily/monthly/quarterly reports as required by management.
Provide necessary information to management regarding sales activities and store operations.
Take responsibility for managing the budget and monitoring operational expenses of the store.
Plan and propose efficient operational solutions.
Customer Service:
Ensure employees provide customer service according to the brand and company standards, delivering the best customer experience.
Manage the maintenance and development of close relationships with customers.
Assist customers in resolving issues with products or services, handling customer complaints (if any).
Develop a strategy to maintain and grow the store's loyal customer base, proposing programs for VIP customers.
Inventory Management:
Store and maintain goods in accordance with regulations to prevent losses due to operational errors.
Monitor inventory, ensure the implementation of merchandise management according to operational standards (SOP).
Handle cases related to merchandise: discrepancies, negative sales, system errors, etc.
Analyze and make
purchasing proposals suitable for the business situation at the managed store.
Collaborate with departments to resolve merchandise-related issues (if they arise).
Participate and coordinate with accounting in the monthly/quarterly/yearly inventory auditing process. Take responsibility for explaining and handling discrepancies. Manage the merchandise of the store.
Human Resources Management:
Build a healthy and fair environment based on the company's business philosophy and core values.
Ensure the rights and obligations of employees: attendance tracking, working hours, overtime, labor contracts, leave, resignations, incidents, etc.
Take responsibility for recruitment, training, and personnel development aligned with the goals of individuals and the company
Graduate from College/ Associate Degree/ University or higher with 2 years of experience in the high-end retail industry, including at least 1 year in a store manager role.
Management skills, inspirational leadership, training, and guidance for employees.
Good communication skills, with the ability to build positive relationships with customers and colleagues.
Data analysis skills and strategy development, experience using sales reporting tools (Microsoft Office, etc.).
Passionate and highly responsible in the workplace.
Ability to work a flexible schedule, including weekends and holidays.
Fluency in English is an advantage.
13th month salary and attractive performance bonuses.
100% official salary during the probation period.
Full-paid compulsory insurance according to Vietnam Labor Law.
Premium Healthcare insurance (support for spouse and children).
Annual health check package.
15 days annual leave & Birthday Leave: NCA encourages employees to take time off and spend it with their loved ones on their birthdays with 1 day of paid leave.
Unlimited potential for the career path.
Budget for your training & self-development.
Free parking and allowances: Lunch, Marriage, Newborn baby and others
applied.
Engaging monthly events: Happy Gathering, Mini Game, Team Birthday Celebrations,
Company's Year-end party, etc.