Student Advisor

RMIT International University Vietnam (RMIT Vietnam)

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 12/06/2024

Chi tiết công việc
Giới thiệu công ty

Mức lương: starting from VND15,700,000

Loại hình: Toàn thời gian

Student Advisor

Job no: 584456
Work type: Full time - Fixed term/Contract
Location: Vietnam - Ho Chi Minh
Categories: Student Services

RMIT Vietnam

RMIT Vietnam, an entity of RMIT University, has campuses in Ho Chi Minh City and Hanoi since 2001. We provide internationally recognised, high-quality, education and professional training for students, clients and the community, and assist in the development of human resources capability in Vietnam and the region by hosting students from Australia and many other countries.

The role & key responsibilities

The RMIT Connect is a one-stop student service center that caters to the administrative needs and general inquiries of prospective and current students, parents, and members of staff. The provision of information, advice, or issue resolution is delivered using a high standard of customer service intended to exceed our customers' expectations.

The Student Advisors in the RMIT Connect will deliver quality service and advice, timely responses, complex issue resolution, case management, and referral to other services when appropriate. The Student Advisor is a customer service professional and will be expected to take a strong interest in the field of customer service standards.

Key selection criteria

A Bachelor's Degree in a relevant discipline
At least 2 years of experience in a customer service role
Commitment to service excellence and a service ethic to students and internal and external stakeholders; developing and sustaining productive relationships with students and other customers or stakeholders
Demonstrated ability to maintain confidentiality and deal with sensitive and difficult situations in a professional and diplomatic manner.
Experience and familiarity with database systems and other relevant software.
Demonstrated complex issue resolution and decision-making skills including the ability to seek relevant additional information.
Demonstrated ability to work flexibly and efficiently as a member of a team in a high-volume customer-focused environment.

Benefits

Unique opportunity to work within a multi-lingual, multi-cultural environment.
Attractive salary package with a base salary starting from VND15,700,000 gross per month
Meal allowance VND 680,000; Clothing allowance VND 416,000 gross per month
13th month Tet bonus
Private premium medical insurance
20 days annual leave, 10 days sick leave per annum

Education fee support for staff dependants after a qualifying period

To find out more

For further information about this role, please click on the Job Description document below.

RMIT Connect_Student Advisor_2019.pdf

English proficiency requirements

If English is not your native language then you will be required to demonstrate a minimum English language proficiency standard, equivalent to IELTS (General) 5.5. RMIT Vietnam will require you to complete a Linguaskill test to assess your level of English before an offer of employment can be made.

How to apply

Click on the 'Apply Now' link. Applications close on December 09, 2019.

Advertised: 25 Nov 2019 SE Asia Standard Time
Applications close: 09 Dec 2019 SE Asia Standard Time

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RMIT International University Vietnam (RMIT Vietnam)

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Đại học RMIT Việt Nam là chi nhánh tại châu Á của Đại học RMIT (đặt tại Melbourne) (link is external) - trường đại học lớn nhất của Úc. Trường giảng dạy các chương trình kinh doanh, kỹ thuật, và thiết kế, đồng thời tổ chức hàng loạt hoạt động ngoại khóa ấn tượng nhằm khuyến khích sinh viên mở rộng ...

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