Sun Bavaria GastroPub - Guest Relation Officer (Korean Speaking)

• To manage, supervise and coordinate the daily operation of the front desk and ensure that all reception and cashiering procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction.
• Be visible in the hotel lobby and other public areas, particularly during busy times. Main duties include the greeting and escorting of all guests patronizing our restaurant, especially guests of Russian nationality.
• To assist in the translation/interpretation in guest's situation where proficiency of the Korean language is required.
• Meet and greet VIP Guests and major corporate clients upon arrival. Responsibilities will include dealing with all VIP & Regular Guests to the restaurant.
• To anticipate guests' needs and requests ensuring that their stay at the restaurant is a memorable and magical one.
• Dealing with requests, queries and questions in a fast and prompt manner
• Ensure that all Guest complaints are handled promptly and completely
• Coordinate the services and special facilities provided to Guests
• Demonstrate thorough knowledge of all credit procedures and ensure they are applied properly
• Offer current knowledge on all restaurant products, services, policies, and emergency procedures