About Us : Noventiq (Noventiq Holdings PLC) is a premier global provider of cutting-edge digital transformation and cybersecurity solutions, headquartered in London. We empower businesses to thrive in the digital age, connecting them with top-tier IT vendors and delivering our own innovative services and proprietary solutions.
Why Noventiq? Our success is driven by a robust three-dimensional strategy focused on expanding our market presence, diversifying our product portfolio, and enhancing our sales channels. Through strategic M&A activities, we are poised to capitalize on industry consolidation and achieve unprecedented growth.
With a dynamic team of approximately 6,400 employees operating in around 60 countries, we have a significant footprint in regions with immense growth potential, including Latin America, EMEA, APAC, and a notable presence in India.
Your Opportunity : Join a globally recognized organization, celebrated with multiple "Great Place to Work" awards. At Noventiq, your ideas matter. We foster an environment where innovation thrives and collaboration is a cornerstone. Be a part of our journey to drive digital transformation worldwide.
Ready to Make an Impact? If you're passionate about shaping the future of digital transformation and cybersecurity, we want you on our team. Join us and be a part of a global organization where your contributions are valued and your potential is limitless. Join us today!
We're looking for
Technical Support Engineer
to bring your talent to Noventiq Vietnam. You'll be a part of our Delivery Services team.
What You'll Do
Operation And Support
Responsible for Customer's Infrastructure Environment/Systems/Applications
Provide the Operation, Administration, and Maintainance of the Customer's systems or Applications
Responsible for solving any problems while operating the Application/System/Infrastructure
Coordinate with internal and external teams (customer's team and application partners) to resolve any arising issues
Incident management (create, update, respond, and resolve the ticket in ticketing system)
Problem management (receive, test, reproduce, classify, and report any problem ticket to the Development if any)
Request management (maintain, control, execute, changes, service requests and respond back to customers)
Responsible for answer to customer inquiries on the telephone, through online methods, and by e-mail.
Provide the analyst/troubles shooting for the critical incident and report the RCA
Conduct independent case research tools, databases, knowledge bases, etc.,
Contribute to the technical content in online knowledge base.
Interfaces with customers on general and specific issues within areas of functional expertise.
Monitoring
Installation, set up, configuration and customize the monitoring system
Responsible to resolve any system issue reported by monitoring tool.
Proactive report of performance and system usage of the Application and preventive action.
Position Qualifications
Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.
2+ years of experience in technical support, cloud integration roles.
Hands-on experience with Microsoft Azure Integration Services and Infrastructures:
Logic Apps
Azure Service Bus (Queues, Topics)
Azure API Management
Event Grid / Event Hub
Azure Vnet, NSG
Azure VM, AKS, Azure Container Instance
Strong troubleshooting and debugging skills in distributed systems.
Proficiency in monitoring tools (Azure Monitor, Application Insights,..).
Familiarity with REST APIs, JSON, XML, and data transformation.
Understanding of networking concepts, authentication (OAuth, Managed Identity), and security.
Experience with CI/CD tools (Azure DevOps or Jenkins) and release management.
Preferred Qualifications
Microsoft Certified: Azure Solutions Architect / Azure
Developer Associate / Azure DevOps certifications or AWS/GCP DevOps certifications
Experience with hybrid integration scenarios (on-prem + cloud).
Knowledge of PowerShell / Azure CLI scripting for automation.
Ability to read and modify integration code (C#, JavaScript, etc.) for support purposes.
Non-Engineering Skills
Face-to-face or personal communication, broadcast media communications, written methods of communication, ...
Mobile communications channels, electronic communications channels, ...
Issues and opportunities of solution, limitation of the current solution, business viewpoints for new solution, ...
Personal skills: 2-way communication, presentation, counseling, motivating, and proactivity, ...
Workplace skills: Critical thinking and problem solving, forecasting and decision-making, policy/law knowledge and savvy, ...
Professional communication skills: Direct communication within professional teams, direct communication with client and partner teams, ...
What We Offer
Working time: Monday-Friday, 9M-6PM, flexible working time
Attractive salary with 100% salary during probation
Full-pay insurance, Compliance fully to Vietnam Labor code
Attractive Bonus, & Allowances for mobile, transportation, parking
Opportunities to work with global colleagues from different cultures
Premium Healthcare insurance for employee and family (spouse/children)
Annual Health check-up
Birthday paid day-off & Birthday gift
Recognition program, Referral program
Working device provided by company
Other activities: annual company trip, year-end dinner, exciting engagement events, Coaching opportunities, etc.
Annual Salary Review & Promotion
Don't forget to include your CV and cover letter. We receive a lot of applications, but we try to notice each of our potential candidates.
Location: Ho Chi Minh - NQVNM, Ho Chi Minh, Ho Chi Minh, Vietnam