System Monitoring

Systems/Network:
Configure internal systems
Diagnose and troubleshoot technical issues
Maintain System Integrity
Monitor system performance, IT system operations and storage utilization
Provides support with escalated helpdesk or level 1 requests.
Plans ahead for necessary hardware or software upgrades to support system growth
Install servers, devices and firewalls
Upgrade the network infrastructure
Conduct Data backups
Ensure the smooth deployment of new applications
Provide advices and best practices for IT security
Write, edit and revise security procedures
Coordinator and support for manager of IT Systems team:
Follow up the direction of manager about the company's strategic, development, and future growth in IT System team
Ensure all assigned IT tasks are professionally undertaken and that the IT system remains in good condition and runs perfectly
Sensibilized for all IT technical aspects of the company
Manage critical incidents, associated to user communication, activities and any appropriate escalations.
Build services relationship with user center teams and understand the principles and practice of client care
Review performance reports, service improvements, service quality and processes
Build team capabilities to provides expert advice
Manage and coach team members
Ensure that team's KPIs are monitored, actions are taken, evaluated accordingly and delegated properly