[TAM SƠN] HCM - CRM Executive (Loyalty)
Openasia Group LTD- Chi tiết công việc
- Giới thiệu công ty
Mô tả công việc
Tam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam.
Established in 2005, Tam Son serves as a bridge between the elite class in Vietnam and global luxury brands, celebrating creativity and values deeply rooted in craftsmanship. With a reputation built overtime, Tam Son continually expands its brand portfolio, asserting a strong position in the fields of Fashion, Watches & Jewelry, Lifestyle and Beauty. Gradually, Tam Son evolves into a curator of premium experiences, honoring beauty and becoming our customers' companion to discover inspiration.
For more information, please visit: career.openasiagroup.com/
The CRM executive is responsible for executing CRM's activities to ensure a positive relationship between the company and its customers/partners. To increase customer satisfaction and loyalty, he/she should create new opportunities for business development through CRM's activities within the Loyalty function.
Customer database management: Utilize and manage various systems regarding customer database to ensure high quality data as basis for all CRM activities.
Manage the loyalty programs through delivering suitable treatment (events, gifts, coupons, etc.) to each customer segment to increase customer satisfaction and loyalty. Ensure and enhance the quality of each treatment delivered to customers.
Analyze customer data and propose changes to improve the effectiveness of acquisition, retention, and upselling programs.
Ensure customer experience and customer service standard are well maintained.
Work closely with cross-functional teams to deliver optimized CRM campaigns.
Work closely with Marketing team to deliver client communication schemes.
Manage CRM spending budget and stock.
Deliver reports and analytics as required by managers.
Customer database management: Utilize and manage various systems regarding customer database to ensure high quality data as basis for all CRM activities.
Manage the loyalty programs through delivering suitable treatment (events, gifts, coupons, etc.) to each customer segment to increase customer satisfaction and loyalty. Ensure and enhance the quality of each treatment delivered to customers.
Analyze customer data and propose changes to improve the effectiveness of acquisition, retention, and upselling programs.
Ensure customer experience and customer service standard are well maintained.
Work closely with cross-functional teams to deliver optimized CRM campaigns.
Work closely with Marketing team to deliver client communication schemes.
Manage CRM spending budget and stock.
Deliver reports and analytics as required by managers.
Yêu cầu công việc
1. Core Competencies
Customer connectedness and customer centric mindset
Multi-tasking & cross-team collaboration skill
Communication, presentation and negotiation
Eager to learn & self-motivated
Integrity, Logical thinking, Objectivity
Proactive & result driven
2. Skills
Graduated from economics, business administration, marketing or related fields
2 years proven working experience in customer segment, loyalty, retail operations, customer service, customer experience, private banking, guest relations or partnership management
Fluent in writing and speaking English (TOEIC 700, IELTS 6.5 or above)
Proficient in Microsoft Office 365
Good synthesis, analysis and reporting
Hands on experience with CRM software/system
Event planning & execution is an advantage
Quyền lợi được hưởng
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Thông tin khác
Đại học
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Nộp hồ sơ liên hệ
Openasia Group LTD
Established as an investment firm operating in Vietnam since 1994, Openasia has rapidly developed into a diversified group of companies led by a strong sense of entrepreneurship. Driven by passion, creativity and generosity, the managers and staff have turned a small financial advisory firm into multi-facetted group serving the growing portion of Vietnamese searching for premium products and services. The Group now manages seven divisions employing more than 1,500 employees. Beside an evident flair for opportunities and growth, our success is based on a fine-tuned mix of Vietnamese and Western cultures combined with an opportunistic approach and a true respect of all employees.
THÔNG ĐIỆP TỪ OPENASIA GROUP
1. Respect for People - Tôn trọng con người:
Tôn trọng bản thân, tôn trọng người khác, chân thành yêu thương, lắng nghe người khác, tranh luận nhưng không tranh cãi và biết ghi nhận sự đóng góp của người khác...
2. Creative - Sáng tạo:
Dám nghĩ khác, luôn nỗ lực tìm tòi cái mới...
3. Passionate - Đam mê:
Yêu công việc, yêu sản phẩm, dịch vụ mình làm ra...
4. Excellent - Xuất sắc:
Luôn đặt tiêu chuẩn cao và nỗ lực hoàn thành tốt nhất công việc mình đảm nhận...
5. Inspirational - Truyền cảm hứng:
Suy nghĩ tích cực và lan tỏa nó tới những người xung quanh, luôn động viên, khích lệ người khác.
Việc làm tương tự
Giải thưởng
của chúng tôi
Top 3
Nền tảng số tiêu biểu của Bộ
TT&TT 2022.
Top 15
Startup Việt xuất sắc 2019 do VNExpress tổ chức.
Top 10
Doanh nghiệp khởi nghiệp sáng tạo Việt Nam - Hội đồng tư vấn kinh doanh ASEAN bình chọn.
Giải Đồng
Sản phẩm công nghệ số Make In Viet Nam 2023.