[tam son] hn - senior CRM Executive (loyalty)Openasia Group LTD
Nơi làm việc: Hà Nội
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Quản trị kinh doanh, Bán hàng, Giao Dịch Khách Hàng, Kinh doanh, Kinh doanh / Bán hàng / Chăm sóc khách hàng
Lương: Cạnh tranh
Hình thức: Toàn thời gian
Ngày đăng: 28/03/2024
Hạn nộp: 30/04/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Mô tả Công việc
Tam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam. Tam Son was initially founded in 2005 with a mission to bring global luxury fashion brands to Vietnam.
Since then, we have expanded our portfolio beyond fashion and into various luxury fields including watches, jewelry and audio-visual technology brands including Patek Philippe, Hermès, Vacheron Constantin, Piaget, Chopard, Bottega Veneta, Saint Laurent, Hugo Boss, Kenzo, Bang & Olufsen. Tam Son currently operates a network of 30 stores in both Hanoi and Ho Chi Minh City. The company plays an important role in the development of Openasia Group.
The Senior CRM executive is responsible for managing the organization's CRM ensuring the company can make the most out of marketing opportunities it offers.
• Customer database management: Utilize and manage various systems regarding customer database to ensure high quality data as basis for all CRM activities.
• Manage the loyalty programs through delivering suitable treatment (events, gifts, coupons, etc.) to each customer segment in order to increase customer satisfaction and loyalty. Ensure and enhance the quality of each treatment delivered to customers.
• Analyze customer data and propose changes to improve the effectiveness of acquisition, retention, and upselling programs.
• Ensure customer experience and customer service standard are well maintained.
• Work closely with cross-functional teams to deliver optimized CRM campaigns.
• Work closely with Marketing team to deliver client communication schemes.
• Manage CRM spending budget and stock.
• Deliver reports and analytics as required by managers.
Tam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam. Tam Son was initially founded in 2005 with a mission to bring global luxury fashion brands to Vietnam.
Since then, we have expanded our portfolio beyond fashion and into various luxury fields including watches, jewelry and audio-visual technology brands including Patek Philippe, Hermès, Vacheron Constantin, Piaget, Chopard, Bottega Veneta, Saint Laurent, Hugo Boss, Kenzo, Bang & Olufsen. Tam Son currently operates a network of 30 stores in both Hanoi and Ho Chi Minh City. The company plays an important role in the development of Openasia Group.
The Senior CRM executive is responsible for managing the organization's CRM ensuring the company can make the most out of marketing opportunities it offers.
• Customer database management: Utilize and manage various systems regarding customer database to ensure high quality data as basis for all CRM activities.
• Manage the loyalty programs through delivering suitable treatment (events, gifts, coupons, etc.) to each customer segment in order to increase customer satisfaction and loyalty. Ensure and enhance the quality of each treatment delivered to customers.
• Analyze customer data and propose changes to improve the effectiveness of acquisition, retention, and upselling programs.
• Ensure customer experience and customer service standard are well maintained.
• Work closely with cross-functional teams to deliver optimized CRM campaigns.
• Work closely with Marketing team to deliver client communication schemes.
• Manage CRM spending budget and stock.
• Deliver reports and analytics as required by managers.
Yêu cầu công việc
Yêu Cầu Công Việc
1. Core Competencies
Positive thinking
Creativity
Flexibility
Enthusiasm
Dynamic
2. Skills
Excellence communication skills
Excellence problem solving skills
Good negotiation skills
Team work skills
3. Knowledge
Graduated from economics, business administration, marketing or related fields
5 years proven working experience in customer service, customer experience, private banking, guest relations or partnership management
Fluent in writing and speaking English (TOEIC 700, IELTS 6.5 or above)
Proficient in Microsoft Office 365 • Good synthesis, analysis and reporting
Hands on experience with CRM software/system is preferred
Event planning & execution is an advantage
1. Core Competencies
Positive thinking
Creativity
Flexibility
Enthusiasm
Dynamic
2. Skills
Excellence communication skills
Excellence problem solving skills
Good negotiation skills
Team work skills
3. Knowledge
Graduated from economics, business administration, marketing or related fields
5 years proven working experience in customer service, customer experience, private banking, guest relations or partnership management
Fluent in writing and speaking English (TOEIC 700, IELTS 6.5 or above)
Proficient in Microsoft Office 365 • Good synthesis, analysis and reporting
Hands on experience with CRM software/system is preferred
Event planning & execution is an advantage
Quyền lợi được hưởng
Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Thông tin khác
Bằng cấp:
Đại học
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Đại học
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Nộp hồ sơ liên hệ
Openasia Group LTD
Giới thiệu công ty
Openasia Group LTD việc làm
21, ngõ 2 phố Lê Văn Hưu,Phường Ngô Thì Nhậm, Quận Hai Bà Trưng, Hà Nội.
Quy mô: Từ 501 - 1000 nhân viên
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Vị trí [tam son] hn - senior CRM Executive (loyalty) do công ty Openasia Group LTD tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Cạnh tranh, tìm thêm việc làm về [TAM SON] HN - Senior CRM Executive (Loyalty) hoặc công ty Openasia Group LTD ở các link phía trên
Giới thiệu công ty
Openasia Group LTD việc làm
21, ngõ 2 phố Lê Văn Hưu,Phường Ngô Thì Nhậm, Quận Hai Bà Trưng, Hà Nội.
Quy mô: Từ 501 - 1000 nhân viên