[TAM SON YACHTING] AFTER-SALES & FACILITIES SENIOR MANAGER

- Management of all matters, operations related to technical services, boats operations, marinas and yacht services center facilities
- Technical services: Boat preparation, test & commissioning, maintenance, repairs, , spare parts equipment, warranty request and coordinating with brands' after-sales service
- Appointment and management of subcontractors with the support of the supervisors
- Management of technical professionals, crews and berth personnel
- Initiation and distribution of procedures and work instructions that relate to his scopes of responsibilities
- Participation to the design and supervision of new boatbuilding projects with shipyard.
* Boats technical services
- Be responsible for the whole operational and technical tasks of the After-sales & Facilities Department
- Supervise technical supervisors to ensure proper resolution of company/client boat related technical problems in a diligent and proactive way
- Develop and implement policies and procedures for the performance of work operations
- Work with sales, brands and logistics for services pricing
- Ensure the quality control process of parts, deliveries, repairs and service
- Ensure technical compliance with health/safety policies and procedures
- Services team staff management: work distribution, labour planning, finding, training/coaching, and retaining the necessary technical workforce (in-house or outsourced), including engineers, technical supervisors, technicians, crews...
- Develop and implement service packages (Technical service, Yacht management, Berth rental)
- Ensure licenses (Vietnam registration, radio station, firefighting, insurance,) for new boats and licenses renewal processes are handled properly and meet commitments with clients.
- Manage the processes of boat commissioning and preparation from the handover of the boat, after-sales service, hull maintenance schedule, repair method/procedure and management.
- Respond to customer inquiries, complaints, and work with the team to resolve these issues in a timely and satisfactory Client.
* Boat navigation and operations
- Manage and supervise crews teams, providing leadership and guidance to ensure smooth operation of daily activities,
- Periodically assess crews' qualifications and required licenses
* Facilities management
- Throughout a preventive maintenance plan, manage the marinas facilities and berthing services, boats operations and maintenance in order to meet quality and safety conditions
- Actively initiate and supervise the investigation of marinas, ports, berths, moorings
- Interface with the landlord management teams
- Research, develop marina facilities improvement plan and solutions
- Interface with SEAMECO for place rental, service contract
- With the support of the supervisors, oversee boat dry-docking checklist and approval, technical tools management
- Manage the security service at marinas and YSC
* Brand aftersales & warranty
- Technical report to Brand aftersales service for boat issue, reparation, technical improvement...
- Interface with Brand aftersales team for aftersales service, warranty policy, warranty certificate register and renewal, technical improvements
- Manage the warranty process with boat's owners, brands and logistics agency for importations and customs clearance
- Interface with Management team and shipyard to design, develop new local boat Brand (KEPLER Boat),
- Supervise production for new boat during building at shipyard - TVD.
* Purchasing & Suppliers management
- Manage suppliers and sub-contractors management (local/oversea suppliers of materials/parts/equipment and services)
- Manage the processes of sourcing, purchasing, stock, delivery and logistics for parts or equipment from suppliers / service providers.
- Manage the service cost and financial resources with an economical method and ensure compliance with financial regulations and organizational policies
* Other
- Regulation: support to collect and implement up-to-date regulations on boat registration, driving license, navigation rules, safety regulations for Vietnam
- Logistics: support on boats transportation, importation and insurance
- Trainings: design and implement technical trainings for Services team, Crews, Boat users
- Ensure availability of work tools, machine, and other necessary equipment required for the performance of job duties
- Other missions and tasks as per line manager's instructions.