1. Purpose
• Trouble Shooting - Root Cause Finding and Solution Given
• New Products Implementation - New Products or Production Line Trial Run and others
• Training - PPT format, included Region, Date, Attendee List, Photo and Training Content
• Technical Service - Customer visit, Product Portfolio Introduction or Explanation, Information & Intelligent Exchange
2. Key responsibilities
• Conducts demonstrations of products and transfers the knowledge on AkzoNobel processes as well as on technical problem solving to the customers.
• Collects, filters and prioritizes product-related issues and needs occurring in the region with feedback of complaints handling.
• Performs technical scans and audits at designated customers.
• Conducts in the testing process as well as in the implementation of new company products and technologies.
• Helps with process optimization and operational excellence at the customer's location.
• Supports product development including, prototype selection and test markets.
• Implements standardized equipment, training program,
technical sales representative training activities and standardized brand image.
• Monitors Market intelligence (innovations): products, process and equipment.
• Be familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct and HSE standards and acting in compliance with all applicable regulations.
• New products implementation - included trial run, partially work in lab to find tuning and others
• Training - products portfolio and knowledge training included root cause finding on general customer complaint to our technicians at customers field.
• Trouble shooting - We will assist lab and technician on customers complained majorly focus on line investigation, root cause finding and environment condition changes finding and others
• Bachelor's degree in Chemical Engineering or a related field.
• Minimum 5 years of experience in the wood coatings.
• Strong troubleshooting and technical problem-solving skills.
• Familiarity with customer production line processes and equipment.
• Good knowledge of NC, PU, AC, UV, and water-based coating systems.
• Proficiency in English or Chinese, with the ability to read, write, and communicate.
• Strong communication skills, ability to work independently, and a logical, analytical mindset