Technical Application Specialist

Mô tả công việc
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1. Purpose
• Trouble Shooting - Root Cause Finding and Solution Given
• New Products Implementation - New Products or Production Line Trial Run and others
• Training - PPT format, included Region, Date, Attendee List, Photo and Training Content
• Technical Service - Customer visit, Product Portfolio Introduction or Explanation, Information & Intelligent Exchange
2. Key responsibilities
• Conducts demonstrations of products and transfers the knowledge on AkzoNobel processes as well as on technical problem solving to the customers.
• Collects, filters and prioritizes product-related issues and needs occurring in the region with feedback of complaints handling.
• Performs technical scans and audits at designated customers.
• Conducts in the testing process as well as in the implementation of new company products and technologies.
• Helps with process optimization and operational excellence at the customer's location.
• Supports product development including, prototype selection and test markets.
• Implements standardized equipment, training program, technical sales representative training activities and standardized brand image.
• Monitors Market intelligence (innovations): products, process and equipment.
• Be familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct and HSE standards and acting in compliance with all applicable regulations.
• New products implementation - included trial run, partially work in lab to find tuning and others
• Training - products portfolio and knowledge training included root cause finding on general customer complaint to our technicians at customers field.
• Trouble shooting - We will assist lab and technician on customers complained majorly focus on line investigation, root cause finding and environment condition changes finding and others