Technical IT Support/Application Support

Collection technical support, prevent and troubleshooting.
Identify the issue, incident and report/contact other parties for solution
Collecting the business requirements, support for suggesting changes for improvement.
Communicate with relative department on technical/process and perform process to support activities.
Proven track record of technical support
Proven ability to produce documentation (need example/s)
Ability to communicate well with clients at all levels - can demonstrate

Skills and Experience

• Bachelor's degree in IT major is preferred
• At least 02 years' experience in IT support
• Able to do issue analysis, troubleshooting to support and resolve incident in applications
• Understand the enterprise IT architecture practices, application integration
• Good English Communications
• Advanced skill of Microsoft Office
• Have Oracle skill is preferred

Tech support person needs the following skills

• Unix command line (Level: good to excellent)
• Windows Admin skills

Must have experience in:

• Building OS on servers - including updating packages and versions as and when requiredInstalling
• Oracle on servers and clients
• Scripting skills (proficient, not just passing skills) in:
  + Perl
  + Bash
  +PowerShell
  + SQL (Oracle)

Our benefits package includes:

• Attractive salary package + 13th payment + additional performance bonus
• Salary review every year
• The social insurance contribution is calculated based on your salary in the contract and the social insurance law.
• 15 days of annual leave and 5 days of paid sick leave per year.
• Premium health checkup + health care package
• Company trip, big annual year-end party every year, team building, etc.
• Fitness & sport activities: Football, Badminton, Yoga, and Table Football.
• Free and un-limited snack, tea, coffee...
• You will have Laptop or desktop and extra full HD monitor for work purposes
• Good career advancement opportunities
• Opportunities to work overseas in UK / Norway / Singapore
• Coaching and training supported
• And much more, join us and let yourself explore other fantastic things!

Our working environment

• Agile project management style. International, English-speaking, dynamic and friendly working environment
• Flexible working hours of 5 days a week
• Work with those who see the workplace as a second home