Technical Manager

KEY RESPONSIBILITIES
Team Leadership and Management:
Supervise and lead a team of network engineers, technicians, RMA specialists, providing direction, mentorship, and support.
Conduct performance evaluations, set goals, and provide feedback.
Foster a positive and collaborative team environment.
Network Infrastructure Management:
Oversee the design, implementation, and maintenance of network systems including LAN, WAN, WLAN, VPN, and firewalls.
Ensure network architecture supports business needs and growth.
Monitor network performance and troubleshoot issues to maintain optimal operation.
Project Management:
Plan, coordinate, and oversee network-related projects from inception to completion.
Ensure projects are completed on time, within scope, and budget.
Develop project schedules, resource plans, and status reports.
Technical Oversight:
Provide expert guidance on networking issues and problem-solving.
Oversee the implementation of network security measures and protocols.
Ensure compliance with industry standards and best practices.
RMA Process Management:
Oversee the entire RMA process, including product returns, replacements, and repairs.
Ensure timely and accurate processing of RMA requests.
Develop and implement strategies to streamline RMA procedures.
Customer Service:
Ensure high levels of customer satisfaction by effectively managing RMA communications.
Address customer inquiries and concerns related to returns.
Resolve complex RMA issues and escalate as necessary.
Data and Reporting:
Maintain detailed records of all RMA transactions.
Generate and analyze reports on RMA activities and performance metrics.
Provide insights and recommendations for process improvements based on data analysis.
Coordination and Communication:
Collaborate with other departments such as Quality Control, Warehouse, and Customer Service.
Communicate network status, issues, and solutions, RMA policies and updates to relevant stakeholders.
Facilitate regular meetings to discuss RMA issues and improvements and technical discussions and decision-making processes
Quality Assurance:
Implement and monitor quality control processes to ensure high standards.
Conduct regular reviews and audits of network performance, security RMA processes to maintain compliance with company policies.
Address any discrepancies or issues promptly.
Training and Development:
Identify training needs and facilitate professional development opportunities for team members.
Stay current with industry trends and emerging networking technologies.
Encourage continuous learning and skill enhancement.