Technical Service Engineer (Engine)

• Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools, utilizing computers/software and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.
• Working closely with other technicians and customer service representatives.
• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
• Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
• Completes required documentation, such as service worksheets, timesheets and warranty claims via handwritten forms or business system input screens.
• Provide high quality technical report after completing the job.
• Completes training in line with skill and business requirements Maintains service vehicle and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health, Safety & Environmental policies, procedures and legislations.
• Must participate in an on-call rotation and work overtime as required.