Technical Support Engineer (MS Office 365)
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Hành chính - Văn phòng, Kỹ thuật, Bộ Phận Hỗ trợ
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 19/06/2024
Hạn nộp: 19/08/2024
Liên hệ ứng tuyển gọi:
Mô tả công việc
Are you passionate about helping others and have a deep understanding of Microsoft 365?
Microsoft 365 (M365) is a cloud-based suite of productivity and collaboration tools that empowers businesses of all sizes to achieve more. It includes familiar applications like Word, Excel, PowerPoint, and Outlook, along with innovative services like OneDrive for cloud storage and Teams for communication and teamwork.
We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in M365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.
You will:
Review issues and contact global customers to understand problems. Ensures customers stay informed as to the status/solution of their issue.
Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues, and documents technical work and research.
Log analysis and other proprietary tools analyze problems and develop solutions for customer needs.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics. Produc t/Process Improvement
Provides feedback to improve products to more senior engineers or technical advisors.
Identifies potential defects and escalates to more senior engineers to resolve them.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Microsoft 365 (M365) is a cloud-based suite of productivity and collaboration tools that empowers businesses of all sizes to achieve more. It includes familiar applications like Word, Excel, PowerPoint, and Outlook, along with innovative services like OneDrive for cloud storage and Teams for communication and teamwork.
We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in M365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.
You will:
Review issues and contact global customers to understand problems. Ensures customers stay informed as to the status/solution of their issue.
Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues, and documents technical work and research.
Log analysis and other proprietary tools analyze problems and develop solutions for customer needs.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics. Produc t/Process Improvement
Provides feedback to improve products to more senior engineers or technical advisors.
Identifies potential defects and escalates to more senior engineers to resolve them.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Yêu cầu công việc
Proficient in English (4 skills)
Available to work for night shifts (Flexible 9 hours/day around 6:00 PM - 7:00 AM)
5 days work week, 2 unfixed days off
Strong customer service experience with at least one year of practice
Available to work for night shifts (Flexible 9 hours/day around 6:00 PM - 7:00 AM)
5 days work week, 2 unfixed days off
Strong customer service experience with at least one year of practice
Quyền lợi được hưởng
Competitive salary depending on experience
Salary at 100% during the probationary period
Training will be offered
Full working equipment will be provided
90% contribution of the gross salary to social insurance
12 days of annual leave, 8 days of sick leave
30% allowance on gross salary from 10PM-6AM + PVI insurance + 500,000 VND food allowance for employees working night shift
Annual Health Checkup
Salary at 100% during the probationary period
Training will be offered
Full working equipment will be provided
90% contribution of the gross salary to social insurance
12 days of annual leave, 8 days of sick leave
30% allowance on gross salary from 10PM-6AM + PVI insurance + 500,000 VND food allowance for employees working night shift
Annual Health Checkup
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Vị trí Technical Support Engineer (MS Office 365) do công ty Công ty TNHH ITECHWX tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Technical Support Engineer (MS Office 365) hoặc công ty Công ty TNHH ITECHWX ở các link phía trên
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