Technical Support Engineer (Windows Commercial)Công ty TNHH ITECHWX
Nơi làm việc: Hồ Chí Minh
Ngành nghề: IT phần mềm, Tư vấn/ Chăm sóc khách hàng, Kỹ thuật, Bộ Phận Hỗ trợ, IT / Phần mềm / IOT / Điện tử viễn thông
Thu nhập: 20 - 29 triệu
Hình thức: Toàn thời gian
Ngày đăng: 29/07/2024
Hạn nộp: 22/08/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
Are you someone who thrives on mastering Microsoft Windows products? Join our team and help users solve their tech challenges!
About Microsoft Windows: Microsoft Windows is a cornerstone in the technology world, powering millions of PCs and devices globally. Known for its user-friendly interface, strong security features, and extensive application compatibility, Windows is an essential tool for both personal and professional use. From enhancing productivity to providing an exceptional gaming experience, Windows continues to set the standard in operating syste
You will:
- Review issues and contact global customers to understand problems. Ensures customers stay informed as to the status/solution of their issue.
- Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues, and documents technical work and research.
- Log analysis and other proprietary tools analyze problems and develop solutions for customer needs.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
- Provides feedback to improve products to more senior engineers or technical advisors.
- Identifies potential defects and escalates to more senior engineers to resolve them.
- Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
About Microsoft Windows: Microsoft Windows is a cornerstone in the technology world, powering millions of PCs and devices globally. Known for its user-friendly interface, strong security features, and extensive application compatibility, Windows is an essential tool for both personal and professional use. From enhancing productivity to providing an exceptional gaming experience, Windows continues to set the standard in operating syste
You will:
- Review issues and contact global customers to understand problems. Ensures customers stay informed as to the status/solution of their issue.
- Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues, and documents technical work and research.
- Log analysis and other proprietary tools analyze problems and develop solutions for customer needs.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
- Provides feedback to improve products to more senior engineers or technical advisors.
- Identifies potential defects and escalates to more senior engineers to resolve them.
- Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Yêu cầu
- Proficient in English (4 skills)
- Available to work for night shifts
- 5 days work week, 2 unfixed days off
- IT Background is a plus (Open for Fresher)
- Customer Service mindset
- Available to work for night shifts
- 5 days work week, 2 unfixed days off
- IT Background is a plus (Open for Fresher)
- Customer Service mindset
Quyền lợi
- Competitive salary depending on experience
- Salary at 100% during the probationary period
- Training will be offered
- Full working equipment will be provided
- 90% contribution of the gross salary to social insurance
- 12 days of annual leave, 8 days of sick leave
- 30% allowance on gross salary from 10:00 PM - 6:00 AM + PVI insurance + 500,000 VND food allowance for employees working night shift
- Annual Health Checkup
- Salary at 100% during the probationary period
- Training will be offered
- Full working equipment will be provided
- 90% contribution of the gross salary to social insurance
- 12 days of annual leave, 8 days of sick leave
- 30% allowance on gross salary from 10:00 PM - 6:00 AM + PVI insurance + 500,000 VND food allowance for employees working night shift
- Annual Health Checkup
Giới thiệu công ty
Việc làm tương tự
Nhân Viên Kinh Doanh Lương Cứng + Hoa Hồng Hấp Dẫn
Công ty Cổ Phần Giao Hàng Tiết Kiệm - GHTK
Từ 7 triệu - 15 triệu VND
Hà Nội, Hồ Chí Minh, Hải Phòng, Vĩnh Phúc
30/10/2024
Chuyên Viên Tư Vấn Căn Hộ - Quận 1 (Lương lũy tiến đến 18 Triệu + Hoa Hồng)
Công ty Cổ phần Tập đoàn Sen Group
Lương cơ bản 6.000.000 - 18.000.000 + % Hoa Hồng + Thưởng
Hồ Chí Minh
18/10/2024
Nhân viên chăm sóc khách hàng
Công Ty TNHH Một Thành Viên An Phát Cường Thịnh
7 - 12 Triệu VND
Hồ Chí Minh
17/10/2024
Nhân Viên Chăm Sóc Khách Hàng (Logistics)
CÔNG TY TNHH THƯƠNG MẠI VÀ TIẾP VẬN ĐẠI DƯƠNG XANH
8 - 12 triệu
Hồ Chí Minh
30/10/2024
Nhân Viên Chăm Sóc Khách Hàng
CÔNG TY CỔ PHẦN QUẢN LÝ BẤT ĐỘNG SẢN DKRA
Thỏa thuận
Hồ Chí Minh
10/11/2024
Vị trí Technical Support Engineer (Windows Commercial) do công ty Công ty TNHH ITECHWX tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương 20 - 29 triệu, tìm thêm việc làm về Technical Support Engineer (Windows Commercial) hoặc công ty Công ty TNHH ITECHWX ở các link phía trên
Giới thiệu công ty