Technical Support Engineer

Công Ty TNHH Pal Tech

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 06/01/2022

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

1. Provide Level-1 technical support which includes the area of desktops, servers, network, and applications.
2. Performs general maintenance, backup/restore, and remedial repair on all IT related assets.
3. Triage support cases, making sure to record, track, and resolve each technical issue efficiently and proactively.
4. Communicate with internal/external users via IT ticketing systems, instant messaging platform and email. Take ownership of customer issues reported and see problems through to resolution.
5. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Publish resolution or technical documentation in the Knowledge Base for continuous education and prevention.
6. Conduct regular releases/patches/upgrades to company's systems and applications.
7. This is a duty shift position where the candidate will work at different shift in rotational basis with team members.

Yêu cầu

- Core knowledge in Desktop, Windows Server (Domain Controller, GPO), Linux, and Web Technologies (HTTP, Nginx/Apache, Web/DB Server).
- Strong Experience in technical troubleshooting (eg. Logs/Alert Analysis, Information Gathering, Reproduce Issue, Issue Identification/Categorization).
- Strong customer-focus with user-oriented skill, able to clearly articulate technical issues to both technical and non-technical audiences, and explain their impact on business.
- Familiarity with ticketing and collaboration tools such as Jira, Redmine, and Wiki.
- Knowledge of logging/monitoring environments (eg. Elastic Stack, InfluxDB, Grafana) is a plus.
- Strong interpersonal and communications skills, both oral and written.
- Able to work in a dynamic and ever-changing industry.
- A self-initiated and pro-active team player who can work with minimal supervision.
- Entry level candidate with IT related degree/background is encouraged to apply.

Quyền lợi

Premium healthcare insurance.
13th month salary and performance bonus.
12 days annual leave and 8 days sick leave fully paid per year

Thông tin khác

Địa điểm làm việc
➢ 20 Sông Thao, Phường 2, Tân Bình, Hồ Chí Minh (Hồ Chí Minh)
Ngành nghề
IT Support
Tính chất công việc
Toàn thời gian
Yêu cầu về bằng cấp (tối thiểu)
Cao Đẳng
Yêu cầu kinh nghiệm
2 - 3 năm

Thông tin chung

Ngày hết hạn: 06/01/2022
Thu nhập: 13 triệu - 23 triệu VND

Giới thiệu công ty Xem trang công ty

Since its incorporation in 2015, PALTech has not stopped in developing, creating, and providing the best software platforms to serve its clients. PALTech has imprinted its name in the IT business industry landscape as an IT software engineering company committed to providing exceptional technical services, offering strategic and innovative solutions, customizing Internet applications to its clients overseas, whose standards and quality expectations are higher and more complex. PALTech has never been so resolute in its mission to provide reliable, stable, and sophisticated products and services to our clients.

Quy mô công ty

Từ 101 - 500 nhân viên

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