Technical Support Engineer

Our client is a foreign invested trading company, looking for a Technical Support Engineer (1000 USD, HI 9664):
Providing technical support for customers (troubleshooting, installation, maintenance, and repair on designated equipment)
Providing efficient service delivery to all customers within assigned areas
Ensuring that these devices are adequate for serving the customers' requirements
Maintaining timely communications with customers to ensure resolution and proper follow-up
Gather information and test results to provide guidance for troubleshooting cases to customers
Innovating continually in order to ensure the department is offering the best level of service in terms of services and equipment
Coordinating with the laboratory team to ensure the punctuality of laboratory analysis results
Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales
Providing the internal technical report on a monthly basis to manager for technical service executing action plans.
Updating manager for current information concerning customers' requirements, customer situations, trends, mass production plan, etc. to ensure project success.
Perform the other tasks as assigned