Technical Support Engineer

Buymed is Vietnam's and Southeast Asia's top healthtech company. We improve healthcare quality and access for practitioners, patients, and all other stakeholders (pharmaceutical producers, distributors, logistics providers, and pharmacists) in between by using transformational technology.

Job description

As a Technical Support Engineer, you will join the Tech department to improve the service level of a leading health-tech system in Vietnam & SEA.

Your responsibility contains, but is not limited to:

• Receive user requests/issues feedback
• Reproduce & troubleshooting simple issues/bugs
• Report bugs to QC or let them reproduce complex issues
• Follow & push developers to fix issues/bugs
• Announce & respond to users when issues are solved
• Work closely with Software Engineers, QCs, and BA to catch up on overall system status.
• Propose UI/UX/technical/product improvement to the team to make the system better
• Report weekly to Director about system status & tech support service level

• Aggressive: do anything to get things done, don't be limited by the role & scope
• Progressive mindset: want to do something big, want to change the world & people's life
• Product mindset: have product ownership, think/care/live with product life cycle
• Open mindset: comfortable in expressing & communicating
• Experience as a Software Engineer/ Product Owner/ QC Engineer for a minimum of 1 year
• Understand how a website/mobile app works
• Attention to detail & good problem-solving skills
• Good English communication
• Good sense of UX
• Good at designing workflow

• Performance & salary review yearly
• Paid social insurance based on full salary
• PVI Insurance
• Medical Checkup
• 15 days of annual leave
• Parking allowance