Technical Team Leader

***Develop customer relationship.

• Referent on specific customers or technical fields

• Understand the functional needs and technical constraints of client.

• Develop Linkbynet knowledge of client context and culture, as well as their technical environment (architecture, applications, configurations, servers, security, ...)

• Be the guarantor of the technical knowledge of the solutions implemented by LBN for the client.

• Accountable for service delivery (SLA achievement) Field



***Improve productivity efficiency & control service quality:

• Be responsible for continuous improvement in technical areas.

• Advise & Implement automations for build & run operations.

• Be the guarantor of instructions or operating procedures to improve the handling of requests or incidents by AON or other shared support units.

• Receive incident escalation L2 to L3 : Actively engage in escalation and resolution of complex incidents. Gather technical resources required in Linkbynet organizations and solve technical problems (all technical areas)

• Problem resolver L2 to L3

• Be the guarantor of standards and norms to be respected for all projects (infrastructure or business

• Approve & Assess documentations quality.

• Advance Trainer on Customer mainstream technologies

• Prepare & lead the various Technical Committees (recurrent monitoring, management, architecture, strategic) and participate in the Steering Committees to provide the technical depth.



***Improve provider.

• Customer interface & trusted advisor for a dedicated customer account

• Presales support for Linkbynet Sales team

• Responsible for architecture design: Recommend architectural changes to solve problems in a sustainable way, reduce the risk of incidents.

• Participate alongside architecture teams in the evolution of client environments efficiency.

• Advise and challenge the customer on the evolution of its platforms and applications.