Technical trainer

Wall Street English

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 24/06/2024

Chi tiết công việc
Giới thiệu công ty

Mức lương: Thỏa thuận

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

phần mềm technical product development stakeholders

Mô tả công việc

Mô tả Công việc
1/ Training Program Development:
Collaborate with the product development team and other stakeholders to identify training needs and objectives
Design and develop training curricula, materials, and assessments that align with the identified needs and objectives
Create a variety of training content, such as user guides, video tutorials, webinars, and in-person workshops
Ensure that training materials are accurate, up-to-date, and consistent with the latest platform features and best practices
2/ Training Delivery:
Conduct in-person and virtual training sessions for end-users, tailoring the content and delivery to the audience's needs and skill levels
Facilitate interactive learning experiences that encourage participation, knowledge retention, and skill application
Provide one-on-one coaching and support to end-users as needed to ensure their success with the platforms
Manage the logistics of training sessions, including scheduling, equipment setup, and participant communication
3/ Training Evaluation and Improvement:
Develop and administer post-training assessments to measure the effectiveness of training programs
Gather and analyze feedback from end-users and stakeholders to identify areas for improvement
Continuously update and refine training materials and methods based on feedback and changes to the platforms
Monitor and report on key training metrics, such as participation rates, satisfaction scores, and skill acquisition
4/ Stakeholder Collaboration:
Partner with the product development team to stay informed about new features, updates, and bug fixes
Work with the customer support team to identify common user issues and incorporate solutions into training programs
Collaborate with the marketing and sales teams to align training initiatives with overall company goals and strategies
Build and maintain positive relationships with end-users and stakeholders to foster a culture of continuous learning and improvement
5/ Professional Development:
Stay up-to-date with the latest trends, technologies, and best practices in technical training and instructional design
Participate in relevant industry conferences, workshops, and online courses to enhance skills and knowledge
Share insights and expertise with colleagues and contribute to the development of the training team

Yêu cầu công việc

Yêu Cầu Công Việc
Required Competencies
Proven experience in technical training, instructional design, or a related field
Strong understanding of our platforms and their functionalities
Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical audiences
Proficiency in creating training materials using various tools,
Ability to work independently and collaboratively in a fast-paced environment
Strong problem-solving and analytical skills
Willingness to travel as needed to conduct in-person training sessions.
Adaptability: Adapting training methods and materials to suit end-users different learning styles and technical skill levels.
Patience: The patience to work with end-users who may struggle with learning new technologies or have varying levels of technical expertise.
Creativity: The creativity to develop engaging and interactive training materials that keep end-users interested and motivated.
Technical writing: Strong technical writing skills to create clear, concise, and easy-to-follow documentation and user guides.
Interpersonal skills: Excellent interpersonal skills to build rapport with end-users and foster a positive learning environment.