Technology services officerThe Grand Ho Tram

Installing and configuring computer hardware operating systems and applications;
Monitoring and maintaining computer systems and networks;
Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
Replacing parts as required;
Providing support, including procedural documentation and relevant reports;
Following diagrams and written instructions to repair a fault or set up a system;
Supporting the roll-out of new applications;
Setting up new users' accounts and profiles and dealing with password issues;
Responding within agreed time limits to call-outs;
Working continuously on a task until completion (or referral to tier 2 support, if appropriate);
Prioritizing and managing many open cases at one time;
Rapidly establishing a good working relationship with customers and other IT team;
Testing and evaluating new technology;
Conducting electrical safety checks on computer equipment.
Ensuring compliance with health and safety legislation
Perform daily checklist and report to relevant IT team/vendors if there is any issue
Any other duties consistent with the job as directed by management