Telesales SupervisorCHI NHÁNH CÔNG TY TNHH TRANSCOSMOS VIỆT NAM

OPERATIONS
Support OM in operation
Manage team to hit KPI & control quality
Reporting issue/performance to OM
Quality control with QA
Training/Coaching knowledge with QA
Flexible for daily task.
Review/Feedback SOP, process to OM.
Fining the gaps in process and offering the best solutions to improve agent's performance
Process designer and continuously implement new or innovate existing processes to improve KPIs, Customer experiences, Efficiency performance.
Forcasting the volume of workload daily & peak period and design plans to overcome but still maintain good KPIs.
Identify risks and provide immediate action plans during sudden incident
TEAM DEVELOPMENT
Help all members work in teamwork
CLIENT RELATIONSHIP
Coordinate with other teams/ departments to achieve business's goals