Telesales

A. Prospecting & Lead Generation
• Research and identify potential B2B customers in target industries and market segments.
• Contact potential customers by telephone, email and approved digital channels to introduce the Company and its products/services.
• Identify customer requirements including product, specification, estimated volume, current sourcing, purchase frequency and commercial expectations.
• Qualify leads and develop them into sales.
• Reactivate dormant or inactive customers and identify new opportunities within existing accounts.
B. Customer Development & Sales Follow-Up
• Follow up customer enquiries, quotations, samples and trial orders in a timely manner.
• Maintain regular contact with prospects and existing customers to understand buying plans and upcoming requirements.
• Handle assigned smaller accounts directly, including quotation follow-up and order development, subject to Company pricing and credit approval procedures.
• For larger or strategic opportunities, coordinate with the Sales Manager/outdoor sales team for customer visits, technical discussions and commercial negotiations.
• Support the outdoor sales team by maintaining momentum on open opportunities and ensuring agreed follow-up actions are completed.
C. Market Intelligence & Sales Administration
• Maintain accurate and up-to-date records of customer contacts, opportunities, quotations and follow-up status in the Company database.
• Collect and report relevant market information such as customer demand, competitor activity, indicative pricing, product availability and market feedback.
• Prepare periodic sales activity, pipeline and opportunity reports for the Line Manager.
• Coordinate with Sales Support, Logistics, Finance and other departments as required to support customer service and order execution.
• Perform other sales-related duties assigned by the Line Manager.