Tenant Relation ManagerSavills Việt Nam
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Bất động sản, Giao Dịch Khách Hàng, Ngân hàng/ Tài Chính, Dịch vụ
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 20/09/2024
Hạn nộp: 22/10/2024
Mô tả công việc
Tenant Lease Management:
Manage tenant lease contracts, including receiving and reviewing lease agreements.
Oversee the handover of spaces and guide tenants through the documentation process for construction.
Coordinate with relevant departments to support tenants during construction, ensuring adherence to regulations.
Customer Complaint Handling:
Receive and respond to tenant information and calls.
Record complaints and propose effective solutions to resolve tenant issues.
Lease Adjustment and Termination:
Process tenant requests for lease adjustments, evaluating and preparing proposals for approval.
Negotiate lease terminations and propose solutions that align with company policies.
Debt and Risk Management:
Manage and recover tenant debts, including controlling the risk of bad debts.
Provide risk assessment reports related to tenant financial obligations.
Lease Expiration and Renewal:
Monitor lease expiration dates, manage tenant lease renewals, and report on contract extensions.
Tenant Business Performance:
Evaluate tenant business performance and propose support solutions to enhance tenant satisfaction.
Service Quality Control:
Monitor and evaluate the quality of services provided to tenants and ensure compliance with contract terms.
Communication and Coordination:
Provide necessary information to all tenants, particularly in office buildings.
Send messages and correspondence to tenants as required.
Maintain good interaction with technical, security, and housekeeping departments to address tenant needs.
Subcontractor and HR Support:
Manage subcontractors as required to support tenant-related activities.
Assist the HR department in selecting customer service staff to enhance tenant relations.
Training and Team Development:
Develop and maintain a positive attitude in customer service training programs.
Allocate training time for customer service staff and receptionists as necessary.
Ensure that all employees maintain high standards of appearance, personal hygiene, and proper uniform usage according to company guidelines.
Administrative Tasks:
Update attendance sheets and work schedules of employees.
Maintain daily work logs and a job request tracking list to ensure all tenant-related activities are documented and monitored.
Manage tenant lease contracts, including receiving and reviewing lease agreements.
Oversee the handover of spaces and guide tenants through the documentation process for construction.
Coordinate with relevant departments to support tenants during construction, ensuring adherence to regulations.
Customer Complaint Handling:
Receive and respond to tenant information and calls.
Record complaints and propose effective solutions to resolve tenant issues.
Lease Adjustment and Termination:
Process tenant requests for lease adjustments, evaluating and preparing proposals for approval.
Negotiate lease terminations and propose solutions that align with company policies.
Debt and Risk Management:
Manage and recover tenant debts, including controlling the risk of bad debts.
Provide risk assessment reports related to tenant financial obligations.
Lease Expiration and Renewal:
Monitor lease expiration dates, manage tenant lease renewals, and report on contract extensions.
Tenant Business Performance:
Evaluate tenant business performance and propose support solutions to enhance tenant satisfaction.
Service Quality Control:
Monitor and evaluate the quality of services provided to tenants and ensure compliance with contract terms.
Communication and Coordination:
Provide necessary information to all tenants, particularly in office buildings.
Send messages and correspondence to tenants as required.
Maintain good interaction with technical, security, and housekeeping departments to address tenant needs.
Subcontractor and HR Support:
Manage subcontractors as required to support tenant-related activities.
Assist the HR department in selecting customer service staff to enhance tenant relations.
Training and Team Development:
Develop and maintain a positive attitude in customer service training programs.
Allocate training time for customer service staff and receptionists as necessary.
Ensure that all employees maintain high standards of appearance, personal hygiene, and proper uniform usage according to company guidelines.
Administrative Tasks:
Update attendance sheets and work schedules of employees.
Maintain daily work logs and a job request tracking list to ensure all tenant-related activities are documented and monitored.
Yêu cầu công việc
Bachelor's degree in Business Administration, Property Management, or related field.
Proven experience in tenant relations, property management, or a related field.
Strong negotiation, communication, and customer service skills.
Ability to manage multiple tasks and priorities effectively.
Knowledge of lease agreements, debt recovery, and risk management.
Proficient in using property management software and tools.
High attention to detail and problem-solving abilities.
Proven experience in tenant relations, property management, or a related field.
Strong negotiation, communication, and customer service skills.
Ability to manage multiple tasks and priorities effectively.
Knowledge of lease agreements, debt recovery, and risk management.
Proficient in using property management software and tools.
High attention to detail and problem-solving abilities.
Quyền lợi được hưởng
- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Phụ cấp thâm niên
- Nghỉ phép năm
- CLB thể thao
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Phụ cấp thâm niên
- Nghỉ phép năm
- CLB thể thao
Giới thiệu công ty
Savills Việt Nam việc làm
Tầng 6, tòa nhà Sentinel 41A Lý Thái Tổ, Hà Nội
Quy mô: Từ 501 - 1000 nhân viên
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Vị trí Tenant Relation Manager do công ty Savills Việt Nam tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Tenant Relation Manager hoặc công ty Savills Việt Nam ở các link phía trên
Giới thiệu công ty
Savills Việt Nam việc làm
Tầng 6, tòa nhà Sentinel 41A Lý Thái Tổ, Hà Nội
Quy mô: Từ 501 - 1000 nhân viên