Thực Tập Sinh Chăm Sóc Khách Hàng

Lobby area
Daily checklist for front Office: ensuring the inspection of cleanliness, equipment, and the professionalism of the contractor's staff.
Customer Service Counter
Maintain clean and tidy counter.
Daily check on the condition of the decorative plants at the counter and water them as necessary.
Prepare the necessary forms to assist guests.
Main tasks
Record customer information/feedback, notify the head of department, and forward the information to the relevant departments.
Provide essential project information when required.
Have a thorough understanding of the functionalities of the Property Cube app and how to monitor tasks under the supervision and guidance of the manager.
Coordinate with other departments such as accounting, engineering, security and cleaning staffs when needed.
Have a thorough understanding of the building's regulations and the basic procedures of the Customer Service department currently implemented in the project.
Follow department procedures and manager's directions.
Proper Storage and Compliance
Properly store equipment, tools, and spare parts after use.
Follow department procedures and manager's directions.
Reports
Prepare reports in accordance with the instructions from the direct supervisor
Immediately report to the manager or technical department all abnormal phenomena, risks, or insecurity that could cause fire/explosion.
Other tasks
Prepare reports in accordance with the instructions from the direct supervisor
Immediately report to the manager or technical department all abnormal phenomena, risks, or insecurity that could cause fire/explosion.