Responsibilities
About the Team
TikTok Shop's Governance & Experience (GNE) team is responsible for ensuring that our platform provides a safe, trustworthy, and seamless experience for merchants, creators, partners, and users. Our mission is to build a resilient e-Commerce ecosystem through strong governance frameworks, operational excellence, and cross-functional collaboration.
Responsibilities
Research, craft, and implement product listing policies that uphold platform trust, consumer safety, and regulatory compliance, while balancing against business priorities and user experience across different markets.
Stay close to GR/Legal and keep in tune with listing requirements and guarantee insights into listing control policy to fully defend market listing compliance.
Manage go-to-market policy rollouts and enforcement strategies across markets, ensuring effective implementation of product listing governance processes and alignment with cross-functional goals.
Analyze data to measure, identify, mitigate, and monitor risks to raise the overall quality of product listings. Develop new signals, metrics, and engage in risk discovery to identify emerging listing abuse patterns and implement mitigation policies.
Engage cross-functional stakeholders such as Legal, Retail, Compliance, and Category teams to gather pain points, drive alignment, and implement action plans and operational workflows to improve policy coverage and risk mitigation.
Develop, launch, and operationalize scalable listing policies and enforcement mechanisms - in collaboration with Engineering, Operations, Moderation, and Product teams - to enhance automation, policy coverage, detection accuracy, and listing quality.
Develop and implement feedback loops, audit systems, and operational workflows to ensure high-quality policy launches, enforcement consistency, and iterative policy improvement.
Design, implement, and monitor dashboards and case reviews to evaluate ecosystem health, measure enforcement effectiveness, and support data-informed decision-making.
Qualifications
Minimum Qualification(s)
Bachelor's degree or above, with 3+ years of hands-on experience in e-Commerce governance strategy.
Fluency in English, with strong coordination and communication skills across cross-functional teams.
Familiarity with SEA e-Commerce compliance requirements, internet governance, and regulatory processes; sound business sensitivity and risk awareness.
Proven ability to implement regulatory-compliant processes, manage projects, and drive cross-functional execution.
Strong analytical skills and program management mindset; ability to monitor and measure results.
Curiosity to learn new product categories and sound judgment in ambiguous situations.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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