Support the Cluster
IT Manager in the daily management and operation of IT services across the assigned properties.
Ensure the smooth operation of hotel IT infrastructure, including networks, servers, computers, telecommunication systems and other technology equipment.
Provide timely technical support and troubleshooting to hotel colleagues and departments.
Assist with the installation, configuration, maintenance and upgrade of IT hardware and software.
Monitor network performance, system availability and IT-related issues, and coordinate corrective actions when required.
Support the administration of user accounts, system access, data security and IT security controls.
Assist in maintaining IT inventory, software licenses, documentation and equipment records.
Coordinate with IT vendors and external service providers for maintenance, support and technical projects.
Support hotel applications and systems such as PMS, POS, Wi-Fi, CCTV, telephone and other operational technology systems.
Assist with the implementation of new IT systems, upgrades and technology projects across the cluster.
Provide
IT support for hotel meetings, events and special operational requirements.
Ensure IT practices comply with IHG standards, company policies and information security requirements.
Support IT setup, testing and implementation during the hotel pre-opening phase.
Provide guidance and technical support to IT team members when required.
Diploma or Bachelor's degree in Information Technology, Computer Science or a related field.
Minimum 1-2 years of IT support experience, preferably in the hospitality industry.
Good knowledge of computer hardware, software, networking and troubleshooting.
Experience with hotel IT systems is an advantage.
Good communication and customer service skills.
Basic English communication skills.
Strong problem-solving skills, attention to detail and willingness to learn.
Proactive, responsible and able to work effectively in a fast-paced pre-opening environment.
Hưởng 100% lương và Service Charge trong giai đoạn tiền khai trương | Receive 100% salary and Service Charge during the pre-opening period.
Làm việc trong môi trường chuyên nghiệp, thân thiện và năng động | Work in a professional, friendly, and dynamic environment.
Được đào tạo theo tiêu chuẩn quốc tế của IHG Hotels & Resorts và có nhiều cơ hội phát triển nghề nghiệp | Receive training in accordance with IHG Hotels & Resorts' international standards, with excellent career development opportunities.
Có xe đưa đón hằng ngày từ trung tâm thành phố Đà Nẵng đến khu nghỉ dưỡng | Daily shuttle bus provided between Da Nang City Centre and the resort.
Hỗ trợ chỗ ở cho nhân viên ở xa | Accommodation is provided for employees who live far from the resort.