Timepieces and Fine Jewelry Specialist

Công Ty TNHH Chanel Việt Nam

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 07/07/2023

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới

Key Responsibilities:

Be CHANEL Ambassador: Brand, Creativity, Expertise & Style at all times

Reflect the image standards of the House: Grooming, Gesture & language. Show warmth, sophistication and refinement in all circumstances
Create desire and build CHANEL dream by sharing with passion and the art of story telling The CHANEL Difference (Heritage & Modernity, Product Craftsmanship, Unique Brand Positioning)
Further inspire the customer through styling advise and commitment to respect her uniqueness while helping her to find in all of our product offering what will truly and intimately fit her
Demonstrating knowledge and expertise on WFJ & luxury industry, offer WFJ product advice based on WFJ expert knowledge to clients in a way showcases the CHANEL difference, heritage and savoir faire, and provides technical WFJ product information to help clients choose the right piece for them.

Sales & Client Engagement and Experience:

Support general boutique activities and contribute to overall smooth operations / process
Welcome all clients with sincerity and generosity and guide them throughout the boutique. Take care and advise clients with the highest standards in mind together with a personalized touch

Contribute Qualitatively & Quantitatively to WFJ performance (but not limited to) in Fashion Boutique
Clearly understand his/her business objectives: set the right plan in motion to successfully achieve targets
Clearly understand business objectives of his/her boutique: assist boutique leadership team and TFJ Expert (if in place) to achieve targets
Contribute actively to the performance of:
Client recruitment, conversion and upgrade
% of WFJ sales in the boutique
% of Fashion Advisors selling WFJ
Healthy WFJ product mix including high end segment

Actively participate in WFJ VM highlighting the products and upholding the brand image

Build a true understanding of client personality, style and lifestyle by showing authentic appreciation and respect
Set up a privileged relationship based on trust, professionalism and WFJ advise
Develop client portfolio with support of retail CEM / CEM expert
Follow up on assigned client portfolio and retain relationship with client in the long term
Identify and engage new clients with potential (new client from fashion, conversion of after sales clients, reactivation of lapsed WFJ clients)
Build in-depth client intelligence through accurate and qualitative client data capture
Proactively share with boutique leadership client feedbacks on products, service standards, client needs/expectations, client experience, client behavior/trends, etc.

Participate in various in-boutique & external fashion events and include WFJ products as part of CHANEL allure as appropriate
Participate to High Jewelry events and contribute on developing visibility and awareness within Fashion & WFJ customers
Collaborate with Fashion Advisors on client identification, treatment and sharing knowledge on clients profile and preferences

Influencing: Knowledge sharing, coaching & influencing the team as the reference of watchmaking and fine jewelry in the boutique

Be the WFJ expert reference in the boutique by fulfilling the learning path required by the position and striving to expand one's knowledge going beyond CHANEL Watches & Fine Jewelry
Support Fashion Advisors to reinforce their confidence and develop their knowledge on WFJ, as well as supporting all Fashion Advisors in presenting WFJ products as part of the CHANEL silhouette
Regularly organize WFJ knowledge sharing including:

Coaching & on-the-job training for newcomers on WFJ basic
Novelties/launch sharing, competition review, styling tips and WFJ clientele
Contribute on developing interest and awareness within Fashion team of WFJ including High End pieces

Take lead on WFJ related boutique operations

Person Specifications:

Academic/Professional Qualifications

Functional Competencies

Strong customer service with appropriate service attitude (warm, friendly, positive & enthusiastic) in alignment with client service values
Understanding and anticipating customer needs
Ability to establish relationship with clients and to personalize client journey
Basic objection handling skills
Basic understanding of CEM activities