Tp Documentation Supervisor ( Freight Forwarding)

A. JOB DESCRIPTION
· Manage the TP documentation team specializing in US shipments, including managing tasks such as declaring AMS/ISF/ACI and E-MNF, Pre-alert (Shipping Advice), Billing,... ensuring correct and fully documents, limited loss maximum.
· Manage the team 4+ including training, coaching, and encourage team member for work efficiently.
· Overseeing and evaluating operation staff activities, and providing them with regular performance-related feedback.
· Ensure all staffs and positions in the team have job descriptions, clear expectations and are working with structured development plans
· Map and understand department process flow, set up working procedure for team, clear process between different departments and collaboration for better results.
· Leading and monitoring the daily activities of documentation team.
· Develop tools to manage quality operation level consistency, to meet company's growing demands in business line.
· Support other Departments and establish good working relationships with other internal departments, customer & carriers.
· Be responsible for all processing of the team
· Update all import/export laws, rules, regulations, tax provisions, etc.
· Be responsible for dealing with arising problems.