Trade Operations Manager

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.
Job Responsibilities
1. Reviewing to ensure physical documents (from trade staff) are compliant, verifying customer's signatures and stamp, check calculated fees, check sanctioned screening, check with Credit condition, ... then approve transaction on system. All trade products as below:
• Export LC/amendment advising
• Export Bill under LC/ Collection
• Import LC issuance/amendment
• Import Bill under LC/Collection
• Guarantee and SBLC
• Trade Loan (Open Account and FSCM)
2. Money Laundering Prevention
• Fully understand and strictly comply with money laundering prevention requirements.
• Undertake training on AML at least once every 12 months.
• Follow money laundering prevention reporting procedures and report to AML officer should there be any money laundering related issues.
3. Other Responsibility
• Controlling inward and outward transaction/ Reconciliation at day end
• Perform service quality functions to assist managers in improving working efficiency and quality via records and reports.
• Update, know thoroughly and sound apply regulations, it is related to local/international settlement.
• Consulting customers on all products related matters.
• Controlling customer's credit line on transactional basic.
• Assist operations staff in their queries about acknowledge as well as solving problems
• Assist in attending to customers in their queries and complaints
• Assist in investigating processing errors
• Assist in branch administrative duties and other adhoc & miscellaneous activities as assigned by the Line Manager
• Back up other officers on lunch/leave /training
• Participate in Business Continuity Plan/ Systems testing whenever required
• Fully understand and strictly comply with Group policies, work procedures and local regulatory requirements
• Project on system building/enhancement.
• Highlight any risk issue, work with related stakeholders (WB, TB, CMP, LGA, Finance,...) to solve issue.
• Handle all internal & external reports timely and correctively.
• Review - build internal procedure properly and timely.