Training Coordinator - Điều Phối Viên Đào Tạo

PURPOSE OF POSITION
The Training Coordinator provides secretarial and administrative services to the HR/Training Department and the hotel, in line with Lotte Hotel Hanoi standards.
MAIN ROLES
Training Administration
Maintain accurate records of training attendance and completion, ensure all employee training records are up-to-date
Manage and maintain in-house training facilities and equipment
Prepare all necessary files, reports, correspondence and other relevant business documentation before, during and after all classes
Assist trainers in setting up training sessions and ensuring a smooth and effective learning experience
Handle logistics for training activities including venues and equipment
Order supplies for training and training department as needed
Manage class gift inventory
Manage the administration of staff tests for new hires
Training allowance
Manage training budgets and track expenses, prepare monthly training expense report
Prepare training & learning hour report
Support departments to help operations staff improve their English skills
Internal Communications & Events
Support the development and implementation of internal communication plans to ensure employees are well-informed about company news, initiatives, and policies
Create engaging content for various communication channels, including employee social media platforms, signage, newsletters, email announcements, etc.
Plan and execute a variety of employee events, including employee appreciation events, recognition ceremonies, team-building activities, gatherings
Manage event logistics, including budgeting, venue selection, department coordination, entertainment, and attendee registration
Ensure events are well-organized, engaging, and memorable for all attendees
Onboarding and Trainee Management
Manage the onboarding process for trainees, including conducting orientation sessions, providing necessary training materials, and ensuring a smooth transition into the hotel environment
Work closely with department heads to ensure trainees are placed in the appropriate departments for their skills and interests
Oversee the trainee journey, including monitoring their progress, providing support and guidance
Administer trainee tests to assess their knowledge and skills
Coordinate trainee graduation ceremonies
Lead and coordinate the STAR Trainee Award program, including promoting the award, managing nominations, selecting winners, and organizing the award ceremony
Other tasks
Conduct hotel tours
Service Monitoring
Oversee monthly STARS Motto Champion project
Spot check staff lockers and manage overall daily locker issues
Prepare Global HR report & HODs Meeting report
Maintain confidentiality at all times on all matters
Demonstrate essential overall knowledge of the organization
Understand the responsibilities of other units and departments and co-operate with them
SUPPORTIVE ROLES
Maintain a close, cooperative relationship with other departments to guarantee effective communication.
Implement and coordinate cooperation as a supporting department for business operation.
Ensure smooth work cooperation among departments and always provide support not to cause any interruptions in business operation.
Manage and maintain smooth work cooperation with other departments