Travel Advisor

The Travel Advisor will join the Sales Team to suggest, quote, and confirm travel itineraries for both agents and customers that visit our Travel Center. You will work closely with the Reservations Team to ensure that our customers are prepared for their journey and that they receive the trip you designed for them.
• You will correspond with our agents and Travel Center customers face-to-face, by e-mail, and/or online chat to provide them with correct and up-to-date travel information.
• You will understand our clients' requirements and ask for clarification and added details when you feel it is necessary for you to build a better travel itinerary.
• You will develop a deep knowledge of the products and suppliers our company offers to help you build travel itineraries that match our agents' requirements.
• You will create travel itineraries for our customers according to the information you receive from them and your knowledge of our destinations.
• You will suggest alternatives based on you and your team's knowledge of the destinations and the experiences available.
• You will supply correct and commercial quotations to go with the travel itineraries you will supply with our customers.
• You will give the Reservations Team the necessary information to ensure your confirmed bookings are translated into our booking systems.
• You will be the primary point of contact with the customer for any issues that occur after the booking has been confirmed and work with our internal teams to resolve any customer issues.
• You will track your conversion ratio and look for opportunities to improve your performance.