Mô tả Công việc
General description (Position summary)
Taking care of daily requests/ bookings from your agent, which are assigned by Market/ Department Manager;
Create and maintain an excellent relationship with our customers/agents while quoting their request, consulting them on product services as well as mange their bookings accordingly;
Major Responsibilities
Responsible for creating and maintaining an excellent customer's relationship. Ensure smooth communication and cooperation with customers/agents;
Follow up with customers/agents in order to get final feedback/confirmation following our offer, optimize materialization of quotation;
Key correspondence person for MICE/ FIT/ GROUP of India Market groups inquiries;
Consult and liaison with agents to tailor MICE/ FIT/ GROUP of India Market solutions for clients
Creating itineraries and quotations for MICE/ FIT/ GROUP of India Market and reconfirming bookings for overseas agents;
Constantly maintain and improve layout and content of a MICE/ FIT/ GROUP of India Market proposal;
Actively enhance agent network for Asian Trails, develop and increase client database;
Deals with hotels and suppliers in Vietnam to get the most competitive rates and/or other benefits for client and Asian Trails;
Coordinating with Operation Departments to ensure delivery of high-quality services;
Accompany Groups to ensure high quality delivery of services throughout and function as main ground coordinator for the events;
Follow up key account feedback in order to have an appropriate improvement;
Escort inspection and Fam trips of agents upon request;
Understand and well utilize the reservation/booking system of Asian Trails;
Input of all MICE/ FIT/ GROUP of India Market requests in software of Asian Trails;
Leaning the communication, sales, consulting skills;
Make sure out of e-mail replies are set up for team members on leaves. And daily e-mail/tasks are taken care of by other staff in case of sickness/leave;
Note: this description includes the mentioned duties/extended duties can be extending during assignment.