Travel Consultant - Indian Market

Mô tả Công việc
General Description (Position Summary)
Responsible for handling inquiries and bookings from Indian travel agents, mainly for Groups and MICE.
The job includes keeping good relationships with agents, understanding their clients' needs, preparing itineraries and quotations, negotiating with suppliers, and working with other departments to ensure bookings are handled smoothly and services are delivered well.
The position also involves taking care of existing agents and helping grow the Indian Market for Asian Trails Vietnam.
Major Responsibilities
Handle daily inquiries and bookings from assigned Indian travel agents, acting as the key contact person and ensuring timely and effective communication.
Develop and maintain relationships with existing agents, identify new business opportunities and expand the company's Indian Market network.
Consult with agents to understand clients' requirements and prepare tailor-made itineraries, proposals and competitive quotations for Group and MICE business.
Negotiate with hotels, restaurants, venues and other suppliers to secure competitive rates and additional benefits while ensuring profitability.
Follow up on quotations and proposals to obtain feedback, secure confirmations and maximize business conversion.
Coordinate closely with other departments to ensure smooth booking processes and service delivery.
Ensure all inquiries, quotations and bookings are accurately updated in reservation/booking system.
Monitor booking progress, handle changes and special requests, and proactively resolve issues in coordination with relevant departments.
Support Group and MICE operations when required, including accompanying groups, coordinating on-site arrangements and acting as the main contact between agents, suppliers and Operations.
Conduct agent site inspections and FAM trips upon request.
Monitor agent feedback, market trends and competitors to identify opportunities and improve products and services.
Maintain accurate sales records and continuously develop product knowledge, communication, negotiation and consulting skills.
Perform other related duties as assigned by the Market/Department Manager.
Note: this description includes the mentioned duties/extended duties can be extending during assignment.