Trợ Lý Dịch Vụ Khách Hàng ( Customer Service Assistant)

Lotte Shopping Plaza Vietnam

Địa điểm làm việc: Hà Nội

Hết hạn: 07/07/2023

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Shift 1: [protected info]
Shift 2: 14:00- 22:00
Working Time: 05 days/week (02 days off in roster)
Customer Supporting and Caring
- Cooperate with other Dep't to solve customer's problems. Follow up then collect feedback of customers after solving complaints
- Receive and collect complaints from customers via direct, phones, emails, social media and reporting instantly for solving
Service Supervise
- Control all service area include Customer Contact Points (Cashier, Information Desk, Service Lounge, Kid&039;s Lounge, AvenueL Lounge...) & other areas in Lotte Department Store
- Making the report, campaign as CS manager required
- Daily checking duties: Brand staff's appearance and performance, hygiene and re- guide Brand how to improve
Brand Staff Training & Management
- Updating training document; Creating new training courses, documents about Service for staff
- Brand staff's status management
- Perform training about Service Mind for new Brand staff

Yêu cầu

- Bachelor, prefer people who learn the relevant professionals
- At least 01 year of experiences, prefer practical experience related to Retail, Customer Service, Hospitality, Airways, Entertainment...
- Customer-centric service-minded people with ethics
- Good communication skills both Vietnamese and English
- Various demand of clients, pressure to deal with complaints
- High level of analytical ability and problem solving skills

Quyền lợi

- Attractive salary package & 13th month salary; Review every year
- Global career path & transparent performance review system
- Local and International training course
- Healthcare Insurance (PVI) for employee and family members
- Lunch/Dinner at canteen; Free motorbike parking; Taxi for business commute
- Baby born gift; Birthday gift; Marriage allowance; Bereavement allowance
- Annual health check
- 14 - 15 annual leave/year; Insurance policy (Health insurance, Social insurance, Unemployment insurance)
- Loyalty appreciation for every 5 10... years of working

Thông tin khác

Thông tin cơ bản
Địa điểm: Ba Đình, Hà Nội
Mức lương: Cạnh tranh
Hạn nộp hồ sơ: [protected info]
Chức vụ: Nhân Viên
Hình thức: Đang cập nhật
Kinh nghiệm: Đang cập nhật
Số lượng: Đang Cập Nhật
Trình độ: Đang cập nhật

Thông tin chung

Ngày hết hạn: 07/07/2023
Thu nhập: Cạnh tranh

Giới thiệu công ty Xem trang công ty

LOTTE SHOPPING PLAZA VIETNAM

LOTTE, established in 1948, is one of the biggest Global groups of Korea. Starting from Confectionery manufacture, LOTTE has grown up with total revenue of $84 billion (2013) from diverse business fields: Retail; Construction & Chemical; Service Capital & Tourism; F&B; and Culture Research. Along with Korean business, LOTTE has been bringing prosperity to 9 countries over the world including Japan, China, Russia, and Indonesia.

LOTTE SHOPPING, as the most active...

Quy mô công ty

Từ 101 - 500 nhân viên

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