Trợ lý Quản lý Buồng phòng | Assistant Housekeeping Manager

Six Senses Côn Đảo

Địa điểm làm việc: Bà Rịa - Vũng Tàu

Hết hạn: 30/09/2021

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Mô tả công việc

Ensure all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic by 2022, social responsibility and all other practices documented in the Sustainability Guidelines are followed in the department to maintain a harmonious and sensitive approach to our environment and cultural surroundings.
Assume full responsibility for the efficient operation of the Housekeeping department to provide exceptional products and services within brand operating standards.
Ensure that all set policies, procedures, best practices are in place and rigorously enforced.
Support Resort Manager and focus on the rejuvenation of the room/public area and laundry experience.
Work in partnership with Front Office/Guest Services, Reservations and F&B to ensure guest's needs are determined /met and oversee the overall smooth operation of Housekeeping department.
Have a thorough knowledge of all facilities and services offered by the resort including type of rooms available as well as their location and layout, administer all housekeeping and laundry facilities and ensure secure environment for all the guests.
Continually focus on the rejuvenation of the room/public area and laundry experience. Room amenities, services and products will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.
Interact with guests and hosts in a professional, courteous and positive manner and proactively seek feedback, responsible for an exceptional guest experience from arrival to departure. In the event of guest complaints: will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.
Ensure interaction and communications between departments and other departments within the resort are clear and effectively maintained to support the smooth running of the resort.

Yêu cầu

Experience in a similar or greater role in luxury hotels with proven results
Bachelor's degree in Hospitality, Hotel or Business Management and more than five years' experience in a similar hotel operational role
Involved, visible and proactive leader with excellent organizational skills, capable of providing focused direction and continuing to establish the property's prominent position within the market.
Well-developed capability for strategic decision-making and a track record of proven results in the areas of customer satisfaction, operational excellence, host satisfaction, revenue and profit.
Have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer.
Responsive, engaged and interactive leader, capable of building strong positive relationships with hosts that results in a shared vision of success for the operation, demonstrated ability to leverage shared resources, undertake training as needed and to manage through influence.
Technical skills include Advanced MS Office - Word, Excel, PowerPoint and Outlook. familiar with various hotel systems including OPERA platforms
Knowledge of hotel/resort and policies on room allocation etc.
An excellent command of written and spoken English with some knowledge of the local language and customs.