Operation (70%):
Oversee operations of Food and Beverage outlets, double checking daily functions and informing amendment (if any) to related departments.
Cooperate with the Head Chef in the creation of menus, beverage, and wine lists, while incorporating a menu pricing structure that will support the bottom-line goals.
Work closely with the Chef and all kitchen personnel. Provides daily communication to ensure kitchen to front-of-the-house operations.
Maintain records of special events, house counts, food covers and daily business volumes.
Implement policies and procedures for the Food & Beverage department including compliance with company standards relating to the quality of products and services, subject to Director's approval.
Driver to luxury experiences to guests and always maintain exceptional customer service; promptly.
Ensure information is communicated effectively among all sections.
Address guest complaints in a timely manner and advise Director about appropriate actions taken.
Greet VIP clients and suggest adequate menus & services, ensuring their orders are satisfied.
Business Development (20%):
Meet & consult customers of F&B services with Sales Team.
Being the main contact point with partners, suppliers and clients.
Maintaining strong, long-lasting relationships and expanding networks in F&B industry.
Other tasks (10%)
Manage Master Wine List.
Overseeing inventory and stock control monthly.
Develop an operating budget for the department's revenue outlets; after approval, monitor and take corrective action as necessary to assure that budget goals are attained and department profits are maximized.
Increase sales and minimize costs, including food, beverage.
Undertake other tasks as assigned by Director.
Taking part in other projects as assigned by the Management Board.
Minimum education of Bachelor degree in Hotel Management, Business Administration or relevant discipline.
Minimum 7 - 10 years of Hotel Manager experience at a property of similar size and complexity, with strong F&B Background.
Knowledge of computers (MS Word, Excel).
Good command of the Vietnamese & English language, both written and verbal, due to the constant contact with clients. Fluency in French languages would be beneficial.
Excellent grooming standards.
Positive and excellent communication skills.
Pleasant and possess strong desire to excel in the service and hospitality tourism industry; Self-discipline, initiative, leadership ability and outgoing.
Ability to motivate employees to work as a team to ensure that food and service meet appropriate standards.
Problem solving, organizational and training abilities.
Ability to coordinate multiple tasks such as food, beverage and labor cost while maintaining required standards of operation in daily restaurant activities.
Experience in Sales, upselling.
Education requirements.
A college degree is preferred. Bachelor of Science degree in hotel/restaurant management or Tourism & Hospitality is desirable.
Salary is negotiable based on qualifications and experience.
Full salary contribution for Social, Health, and Unemployment Insurance.
Long-service award.
Opportunity to receive training and development as part of the Company's strategic team.
Clear career development and promotion pathway.
Monthly service charge incentive.
Bonuses on public holidays, Tet holidays, year-end, birthdays, and other special occasions.