Trưởng Nhóm OEM, Đại Diện Chăm Sóc Khách Hàng Full-time 2024

COMPANY INTRODUCTION
Marker Sixty Four is a furniture making company that places great importance in design and craftsmanship to create quality products that lasts.
OEM Team Leader
Tính chất công việc: Toàn thời gian - Chuyên môn: Bán hàng (Sales) - Địa điểm: Khác - Mức lương: Từ 15 Triệu - Dưới 20 Triệu VNĐ / Tháng - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm
JOB DESCRIPTION
Client Relationship Management: Foster strong relationships with clients, serve as the key point of contact, communicate updates and requirements, manage special requests, and conduct in-country visits and audits.
Business Development: Explore potential business opportunities, represent the company at summits and trade events, and propose improvements and cost-saving measures to clients.
Account Development: Oversee the Product Development Coordinator and OEM CS Team, and collaborate with departments to develop new and existing collections, ensuring smooth transition from development to mass production.
Production Planning and Costing: Collaborate with Costing and Finance teams to set final prices, negotiate with clients, address special sourcing requirements, and communicate engineering change requests (ECRs) internally.
Standard Updates and Improvement Proposals: Continuously update product standards with clients, share improvement proposals from internal teams, and ensure clear communication of updates or issues.
Order Management: Lead OEM Customer Service team, handle order changes with Planning, provide capacity updates, and manage the efficient processing of orders and payments.
Forecasting and Reporting: Provide accurate forecasts for material sourcing and production plans, analyze data for board presentations, and ensure timely submission of all required reports for internal and external use.
Issue Resolution and Quality Management: Address potential delays, manage claims and quality issues, coordinate with internal teams to resolve problems, and ensure client satisfaction.
Event and Audit Coordination: Represent the company at industry events, coordinate production walk-throughs or OCAs with QC, Production, and Technical teams, and ensure all necessary preparations are in place.
REQUIREMENTS
A minimum of 3 years' experience in a project management or lead customer service role in the furniture industry
Fluent in English, with additional languages considered a strong asset.
Strong leadership skills required to manage a team and delegate responsibilities effectively to ensure that all deadlines and client expectations are met with regards to product development or order management.
A strong passion for and knowledge of furniture, design, and interior design, with a keen eye for aesthetic details.
Flexibility to adapt to the clients needs and a proactive attitude to resolving issues.
Exceptional communication and interpersonal skills, with the ability to engage customers positively and understand their needs.
High level of organization and attention to detail.
Strong project management skills with the ability to work cross-functionally and manage multiple priorities.
BENEFITS
14 days leave/year. Women have 30 minutes off/3 days in 1 month | 14 ngày phép/năm. Nữ có 30p nghỉ/ 3 ngày trong 1 tháng
Fully enjoy social insurance, health insurance, and other benefits in accordance with the provisions of the Labor Law and the Company's benefits | Được hưởng đầy đủ các chính sách BHXH, BHYT, các phúc lợi khác theo đúng quy định của Luật lao động và các chế độ đãi ngộ của Công ty
13th month salary depend on company revenue and many other attractive forms of bonus | Lương thưởng tháng 13 theo doanh thu của công ty và nhiều hình thức thưởng hấp dẫn khác.
Provide complete equipment to serve the job | Cung cấp trang thiết bị đầy đủ để phục vụ công việc
Culture allows to maximize the abilities and creativity of personnel | Văn hóa cho phép phát huy tối đa khả năng và tính sáng tạo của nhân viên
Full salary for 2 month probation | Thử việc 2 tháng full lương
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/8/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Customer Service Representative
Tính chất công việc: Toàn thời gian - Chuyên môn: Bán hàng (Sales) - Địa điểm: Khác - Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm
JOB DESCRIPTION
Process new orders and requests on the Odoo ERP system ensuring accurate data entry and updates.
Coordinate with relevant departments to order or generate the required product and packaging labels.
Respond to all client requests and enquiries in a timely and professional manner.
Complete all reports required by the customer and participate in internal meetings regarding claims or new developments.
Complete all tasks assigned by the Senior CS and track task progress to update the CS Manager in weekly team meetings.
REQUIREMENTS
A minimum of 2 years' experience in a customer service, merchandiser or similar role.
Flexibility to work in shifts, including weekends and holidays, to meet the needs of our customers.
Experience using an ERP/ SAP system.
Exceptional communication and interpersonal skills in English and Vietnamese, with the ability to engage customers positively and understand their needs.
A friendly, helpful, patient and confident personality, combined with a professional and well-groomed appearance.
Proficiency in MS office, specifically Excell
High level of organization, attention to detail and time management.
Ability to work cross-functionally and manage multiple priorities.
Preference
Furniture/ Manufacturing experience is preferred but not required.
An associate or bachelor's degree in a related field, such as, Business/ Merchandising/Economics is a plus.
BENEFITS
14 days leave/year. Women have 30 minutes off/3 days in 1 month | 14 ngày phép/năm. Nữ có 30p nghỉ/ 3 ngày trong 1 tháng
Fully enjoy social insurance, health insurance, and other benefits in accordance with the provisions of the Labor Law and the Company's benefits | Được hưởng đầy đủ các chính sách BHXH, BHYT, các phúc lợi khác theo đúng quy định của Luật lao động và các chế độ đãi ngộ của Công ty
13th month salary depend on company revenue and many other attractive forms of bonus | Lương thưởng tháng 13 theo doanh thu của công ty và nhiều hình thức thưởng hấp dẫn khác.
Provide complete equipment to serve the job | Cung cấp trang thiết bị đầy đủ để phục vụ công việc
Culture allows to maximize the abilities and creativity of personnel | Văn hóa cho phép phát huy tối đa khả năng và tính sáng tạo của nhân viên
Full salary for 2 month probation | Thử việc 2 tháng full lương
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/8/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW