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We are looking for a Wellbeing Lead for our office in Danang.
Working Location: Thanh Khe, Danang
Job Description:
You will play a pivotal role in supporting the emotional well-being and mental health of our employees. You will lead a team of mental health counselors, overseeing their activities, providing guidance, and implementing strategies to promote a positive and healthy work environment. Your expertise will contribute to maintaining a strong and resilient workforce, enhancing productivity, and fostering a culture of well-being within our BPO company.
Your responsibilities will include but not limited to:
* Leadership and Supervision:
- Lead a team of mental health counselors, providing supervision, guidance, and support;
- Conduct regular team meetings to discuss cases, share best practices, and ensure consistent service delivery;
- Collaborate with HR and management to establish and implement mental health initiatives, policies, and programs.
- Provide team schedule to required coverage
* Counseling and Support:
- Provide individual and group counseling sessions to employees experiencing mental health challenges, stress, burnout, and other emotional issues;
- Assess employee needs and develop personalized intervention plans, referring to specialized services when necessary;
- Utilize evidence-based therapeutic approaches to facilitate emotional healing and personal growth.
* Crisis Management:
- Be the point of contact for urgent and crisis situations, offering immediate support and coordinating appropriate interventions;
- Develop crisis response protocols and train the counseling team in handling high-stress scenarios.
* Education and Training:
- Conduct workshops, seminars, and training sessions to raise awareness about mental health, stress management, and well-being;
- Equip employees and managers with tools to recognize signs of distress and provide appropriate support.
* Collaboration:
- Collaborate with cross-functional teams, including Workforce, Operations, and HR, to ensure a comprehensive approach to employee well-being;
- Support Regional Manager with required tasks
- Support Other sites Wellbeing Activity for alignment of Wellbeing SOP
* Documentation and Reporting:
- Maintain accurate and confidential records of counseling sessions, ensuring compliance with privacy regulations and company policies;
- Generate regular reports on counseling activities, outcomes, and trends, and provide recommendations for improvement;
- Able to present statistical analysis reports to senior management and clients.
- Organization of Activities and tracking system, compliance with privacy regulations and company policies.
- Support Organize Site Activity Budget in response to Wellbeing Activities
* Research and Development:
- Stay updated with the latest developments in mental health, counseling techniques, and well-being programs;
- Innovate and implement new strategies to continuously enhance the effectiveness of the mental health support program.
* Qualifications and Requirements:
- Bachelor's degree or higher in Counseling, Psychology, Social Work, or a related field;
- At least 2 years of proven experience in providing mental health counseling and support;
- Have management experience or skills in mental health projects;
- Proficient in reading, writing and speaking English
- Experienced counseling in a corporate or BPO environment is a plus;
- Excellent communication, interpersonal, and team management skills;
- Empathetic and non-judgmental approach to counseling;
- Familiarity with privacy and confidentiality regulations related to mental health services;
- Proficiency in utilizing relevant software and tools for documentation and communication excel and canva
- Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.
Working time:
- Able to work on the weekend, night and overnight shifts as scheduled;
- Working hours: 5 working shifts per week, 9 hours/ shift (1-hour unpaid meal break) scheduled by the company;
- Able to work during Vietnam's Public Holidays as requested.
Benefits:
1. Salary and Benefits
- Attractive salary and benefits (Competitive Basic Salary, Lunch Allowance, End of year Bonus) and annual performance review;
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
- Annual health check, annual flu vaccination;
- Summer vacation (Paid days off and bonus);
- Paid leave (12 days/year).
2. Working Environment
- International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
- Modern hardware, No dress code, Free drinks (coffee, tea, etc.);
- Training and career development opportunities;
All interested candidates are welcome to apply. Please send your English resume expressing your interest to us at: [protected info] with Subject: [DN43] Wellbeing Lead - Full-name. Kindly note that due to the high volume of applications we receive, only shortlisted candidates will be contacted by our HR team.
Ngành nghề: Khác, Ngoại ngữ, Y tế
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