Trưởng Trung Tâm (Center Manager) - ILA Bình Thạnh

- Plan and work with Regional Centre Director for weekly, monthly quarterly and yearly activities to drive sales and re-sales

- Plan for monthly, quarterly, yearly to train/coach staff in department

2. New sales management

- Weekly and monthly sales and re-sales planning

- Monitor sales and re-sales performance daily

- Monitor conversion rate (visitors - placement tests- sales) daily

- Follow up bookings daily

- Review sales and re-sales performance weekly and set plans for the upcoming week(s)

- Cooperate with other training centres to maximize sales and re-sales for the company

- Monitor telesales activities at centre

3. Customer satisfaction

- Customer service

- Monitor sales and care team in their customer care tasks to make sure the services are professional

- Handle customers' feedbacks/complaints

- Verify customers requests relating to saving fee, class transfer, refund, etc

- Verify special offer or discounts

- Propose events, activities for centre when necessary

- Support in events organized/planned by the company

- Coaching and training

- Conduct Workshop/Training for sales and care team

- Sales and Care development

4. Centre Operation

- Observe/ monitor to make sure EP's performance is accurate and professional

- Monitor to make sure EP follow policies, procedures, instructions, internal regulations and standards

- Check ERP system to make sure every process is applied correctly

- Arrange staff working schedule

5. School contract

- Visit school to build relationship

- Monitor school contract to make sure deliver good service to the students

- Follow up payment at school

6. Marketing

- Local MRK

- Prepare and organize all local marketing event at centre

- ELT activities

- Support all ELT activities at centre

7. Reporting

- Complete reports: weekly, monthly or as required

- Verify weekly monthly new sales and re-sales report

- Verify Non-standard Working Hours Report

- Check Unearned Revenue Reports and take immediate action for any "Outstanding Payment" cases

- Corporate report

- Verify weekly and monthly ILA account report

8. Regional Centre Director's Delegation

- Support Regional Centre Director in centre performance financial KPIs: new sales, revenue

- Support Regional Centre Director in cost control: utilities, paper, stationery, resources

- Work with HO departments and training centres, when necessary

- Work with local authorities, landlord, schools, clients, when necessary

9. Account management

- Assign account to EP

- Monitor all account at the centre to ensure good service

- Manage account lost of each EP

- Transfer account on time if any issue happened

Qualifications:
- University graduate
- At least 3 years experience at management level in a foreign invested company
- Understanding of local and foreign educational systems
Skills:
- Strategy planning skills
- Good management skills
- Strong sales and customer service focus
- Excellent organizational skills
- Excellent interpersonal and communication skills
- Good presentation and persuasive skills
- Training, coaching and delegating skills
Language: Fluent in both English and Vietnamese
Computers: Familiar with MS Office, Microsoft Project, etc

Benefits: