Tuyển dụng Chuyên viên Giao Hàng tại Lào Cai - Mm Mega Market Vietnam

Thông tin tuyển dụng
Mức lương:
Thỏa thuận
Địa điểm:
Lào Cai
, Thanh Hóa
Hạn nộp hồ sơ:[protected info]
Chức vụ:Trưởng phòng
Hình thức:Toàn thời gian
Ngành nghề:Bán Hàng
Bằng cấp:Đại học
Độ tuổi:25 - 50
Mô tả công việc
MISSION STATEMENT
To manage all the issue relating with delivery of Store Core Customers
To monitor and handle weekly and monthly reports based on predefined formats with the aim to optimize the output performance of his direct and indirect reports.
To manage all delivery to customers related activities and actions to the greatest benefit of the store in line with the company customer strategy.
To coordinate on customer specific needs, interface with other floor managers and department supervisors in the store team to optimize customer service level.
ROLE
Support the goods preparation and delivery for VIP (HoReCa) customers.
Reconcile all the tasks inside Delivery service department: create rosters and manage the work load of staff.
Mention and advise honestly about not only advantages but also detects of goods for customers information.
Solve all customers'' complaints (especially HoReCa)
Make the tender list for specific HoReCa.
Assist selling section and other goods divisions in key customer services in order to help develop right customers, right strategy
Officially announce all the price and promotion information to customers.
Ensure accuracy and timely in delivery goods to customers.
Ensure orders are correctly
Receive orders; consult orders to make sure that meet customers'' demand.
Ensure quantity, quality and delivery time to customers.
Ensure delivery rules are suitable for each product.
Ensure correct customer, delivery place and supportive services are right.
Ensure order information, goods specification, good delivering time are correctly updated to related divisions.
All reported information must have standardize " clear, accurate and timely"
Good information transfers negotiate and coordinate with customers, divisions to build and develop customer strategy as well as well-done daily orders.
Propose good ideas to achieve goals and improve work results
KEY RESULT AREAS
Manage and coordinate the goods preparation for key customers to follow professional standards.
Be responsible for a reasonable succession plan for all the team players.
Adapt for his store the objectives defined and shared with Sales Force Manager.
Improve and maintain the quality of delivery service to bring the most satisfaction to customers.
Has to be proactive in the communication with the key players and use all the tools provided by the company.
WORKING RELATIONSHIPS
Internal
Sales Force Manager
Store General Manger
Staff under responsibility
Sales Force team (Sales Force Supervisor/ Executive/ Data Maintenance)
Sales Floor team: Floor Managers, Department Supervisors
Other departments in store.
External
Customers
Delivery service providers
Yêu cầu kỹ năng
PERSONAL SPECIFICATIONS
Effective performance of this job requires the person to be really hands-on and persistence to follow through meticulously key steps of the operational procedure. Essentially the profile of the job holder should include:
1. Skill
Sales, negotiation skills.
Good communication and presentation skills in English.
Self motivated, leadership, interpersonal skills.
Ability to communicate and perusable
Good PC skills/Internet Research with good sense for figures
At least a recognized Bachelor degree in Business or related subjects
Analyze and handle scenario
Tidy and appealing appearance
Good knowledge about MM Mega Market procedures and working instructions.
Well-developed customer orientation. Ability to see things from the customers point of view
Above average expressive ability and capacity for understanding in order to be respected as a contact partner; in the event of a disagreement he remains calm and factual
Necessary knowledge about products and MM Mega Market concepts as follow:
Well-developed aim and success orientation
Products features, packaging, season.
Receive ordering, ordering, checking out, delivering, packaging process
Restaurant, hotels as his zone information (all HoReCa list)
Working regulations.
Solve smartly all the goods returning issue of customers.
Quote price to customers (especially HoReCa).
2. Experience
Minimum 3 years' experience at managerial level.
Priority for candidates who have experience in customer services, market development, customer development or major in services such as restaurants, hotels
Must have sufficient customer knowledge according to specialization, market knowledge, product knowledge, calculation knowledge. 2 years of relevant experience is needed. For certain branches such as top hotel more specific requirements apply.
Vietnamese Nationality.
3. Seniority, age
Experiences in a sales role
Pragmatic, flexible and matured
4. Personality type
High responsibility.
Smooth voice.
Flexible/ Easy going.
Customer persuader
High co-ordination spirit.
Assertive/ Composed/ Confident
Carefully, diligent.
Problem solver
High discipline.
Ability to face challenging
5. Leadership style
Model for colleagues - with a great deal of persuasive power and the ability to motivate
6. Cultural competence
Strong ability to work with people from different cultures and back grounds
7. Team fit
Ability to build up, lead and coach and work with a team
Ability to integrate and collaborate with different functions
8. Opportunities
Professional working environment, dynamic and high pressure
Professional training program, many chances to be promoted
Approach modern business structure.
Stable income and competitive benefits
Quyền lợi được hưởng
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Thông tin công ty
Mm Mega Market Vietnam
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