Tuyển dụng IT Support Engineer (Binh Duong) tại Bình Dương - HCL VIETNAM COMPANY LIMITED

The IT Analyst is responsible to provide remote and on-site field support for personal computer, handheld hardware, and software issues. The analyst will also be responsible to provide support for end-user asset and infrastructure assets. Asset support here includes participation in the planning, design, development, and improvement projects. The analyst is expected to participate, execute, and coordinate improvement initiatives ran locally, regionally and globally. All support related incident needs to be logged into the company's ITSM tool
RESPONSIBILITIES
STRATEGY & PLANNING
• Participate in knowledge transfer from Integration Team following problem escalation
• Provide IT support to end users via telephone calls, emails, in-person and incident tickets
ACQUISITION & DEVELOPMENT
• Install and troubleshoot client machines, handheld devices, hardware, applications and software
• Participate in project execution
• Participate in the deployment of personal computing solutions in support of business units
• Install, troubleshoot and maintain server room hardware and associated equipment
OPERATION MANAGEMENT
• Monitor control systems and take prescribed actions (incident trending with recognition of symptoms and analysis of console logs and displays to diagnose problematic thresholds toward application of preventative measures)
• Prioritize and perform routine tasks (remote and in-person support to internal customers of all levels of the organizations with focus on complex issues)
• Configure, troubleshoot, and maintain server room hardware and associated equipment with minimum guidance
• Recommend process and procedural improvements for PC hardware and software
• Measure and report on services rendered, solutions delivered, and problems resolved (tracking and reporting activities, accomplishments and recommendations)
• Coordinate documentation and dispatching of complex PC issues, Network, Messaging, Server and other concerns to appropriate parts of the organization
• Configure and install hardware and software in PC's with minimal guidance