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RETAIL OUTLET OFFICER
Main Accountabilities:
Ensure delivery of professional service to all walk-in and account customers at all times.
Proactive selling of DHL services, such as TDD, SII, and PDN, to ensure tap on every business opportunity and acquire optimized revenue
Provide after-sales service to customers by registering special pre-alerts and following up on special customer requests.
Ensure the updated customer information is shared with respective sales, and be responsible for all service-related information being filed and updated.
Answer both walk-in and telephone inquiries.
Provide support in processing the redemption service for the marketing campaign.
Maintain retail outlet clean and tidy.
The incumbent has no direct reports or authority over country lines or functional personnel. Nevertheless, he/she must demonstrate the ability to influence decisions/actions.
Requirements:
Working experience in the service and sales industry
Bachelor degree
English: Fluent (written and spoken)
Benefits:
Multifarious benefit programs.
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DHL Standards.
Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
Working together based on DHL values of "Respect and Results".
Multifarious engagement activities under "Best Day Everyday" - our Health & Well-being program.
Employee hobby clubs, sports championships.
CUSTOMER SERVICE ADVISOR
Main Accountabilities:
Accept and register bookings for DHL services.
Offer alternatives to customers and seize upselling and cross-selling opportunities of value-added services (e.g., Sales Leads, shipment insurance) during interaction with the customer.
Respond to customers consistently and confidently by providing accurate information in all areas, such as customs requirements, transit time, and prices.
Enhance service experience in DHL by exercising professionalism and empathy when dealing with each customer's varying needs and demands.
Liaise with Operations and other departments to quickly and efficiently resolve customer issues and queries.
Highlight areas for improvement with suggested solutions to improve DHL's procedures, technology, and service to enhance customers' experience with DHL.
Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers' needs within reasonable limits in consultation with CS supervisors and managers.
Assist the supervisors (if applicable) in carrying out relevant CS orientation/training programs for new or existing CS staff.
Requirements:
2 years experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
Diploma in Business (preferable) or equivalent
Fluent in English
Benefits:
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DPDHL Standards.
Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
Working together based on DPDHL values of "Respect and Results"
Multifarious engagement activities under "Best Day Everyday" - our Health & Well-being program.
Sports/Hobby Clubs.
SALES TRAINING INTERN
Main Accountabilities:
Assist in set-up, logistics, and maintenance of classes offered by the Sales Training team.
Monitor attendance and onboarding process of Commercial members
Support "New Sales Academy" & "Discovery Event" rollout: Training material preparation, training admin.
Support shooting & making videos for "Practice Sell Like Never Before", Commercial events.
Requirements:
Currently pursuing a Bachelor's in Business Administration, International Business, or a related field.
Available to work at least 3 days/week
Good English in both writing & speaking
Other Tool skills: Excel, PowerPoints, Canvas, Video shooting & designing
Can-do attitude & commitment to excel
Team Player
Benefits:
Strong career support & lots of opportunities in an international environment.
Professional coaching & feedback culture
Respect and Results Culture
Multifarious engagement activities under "Best Day Everyday" - our Health & Well-being program