tuyển dụng Night Duty Manager tại phú yên - zannier hotels bãi san hô
Khách Sạn Bãi San Hô Zannier HotelsĐịa điểm làm việc: Phú Yên
Hết hạn: 13/07/2022
- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
- Ensure FO associates comply with all standards and operating procedures.
- Act as lead for arranging guest activities and itineraries, personalizing each guest stay.
- Ensure that all Front Office associates are motivated and trained in the correct method of Front Office service, assist with the maintenance of standards and procedures, training, and performance appraisals.
- Coordinate among all departments for seamless execution of service.
- Assist and provide sought information to guests upon their arrival and departure at the lobby and during guest interaction.
- Actively monitor guest feedback and review through Make It Right report or Revinate and act and respond in a timely manner following the guideline.
- Manage the villa inventory availability and allocate villas perfectly ensuring guests are accommodated to their preferences and requirements.
- Represents property management in resolving any guest or property related situation.
- Monitor villa type booking levels and ensure the appropriate allocation of villas for arrivals.
- Make appropriate suggestions and recommendations to FOM for general improvement of the resort services.
- Ensure the FO's office and luggage room clean, neat, and bright.
- Focus on establishing relationships with Return and VIP guests, as well as focusing on their pre-arrival needs and preferences.
- Ensure all brand standards are being followed by the Front Office team.
- Ensure all Front Desk tasks are complete in a timely manner and all procedures are followed.
- Manage and liaise with HR for Cadena at on a regular basis.
- Coordinate Front Office operations during shift briefing including Front Office Supervisor, Guest Assistant, Bellman cum Buggy Driver, Driver ensuring guest service excellence.
- Ensure lobby area clean, cozy, warm and smooth.
- Ensure all guest comments, preferences, and complaints are recorded and filed systematically on HMS.
- Schedule and roster to provide adequate coverage of shifts.
- Assist Front Office Supervisor, Guest Assistant when required, help check-in and check-out, etc.
- Monitor and maintain Guest Profile and Guest Profile Notes ensuring the top quality is maintained consistently.
- As a departmental trainer who measures and training needs and conducts training for department.
- Deal with problems and complaints and act immediately to restore guest satisfaction.
- Inform FOM immediately of any serious emergency, security or health and safety matter.
- Maintain a high level of product and service knowledge.
- Ensure that all charges and payments are posted and conducted correctly, all guest account settled before departure and follow up and coordinate with Reservations and Finance on any outstanding balance/credit.
- Check and review correspondence ensuring all the information is correctly input.
- Coordinate luggage storage and delivery and collection.
- Complete Night Audit duties
- Ensure the accurate completion of the daily Night Audit in a timely fashion.
- Review arrival and departure information daily; VIPs, Groups, special requests/ events, etc.
- Maintain daily Front Office logbook and conduct informative briefing and handover to next shift.
- Ensure all guest complaints are properly logged.
-Act as FOM in his/her absence andattend meetings
- Inspect the villas allocated for VIPs and coordinate with Engineering, Housekeeping and F&B for any defect sand amenities setup.
- Act in the capacity of Night Manager.
- Coach and inspire Front Office associates to achieve culture standards and core standards of Guest Assistant team.
- Be knowledgeable of the resort's emergency procedures regarding fire, evacuation, bomb threat, etc. as part of the Emergency Response Team.
- Produce nightly reports.
- Ensure all checked out bookings are zero balance and follow up where required.
- Act as lead for arranging guest activities and itineraries, personalizing each guest stay.
- Ensure that all Front Office associates are motivated and trained in the correct method of Front Office service, assist with the maintenance of standards and procedures, training, and performance appraisals.
- Coordinate among all departments for seamless execution of service.
- Assist and provide sought information to guests upon their arrival and departure at the lobby and during guest interaction.
- Actively monitor guest feedback and review through Make It Right report or Revinate and act and respond in a timely manner following the guideline.
- Manage the villa inventory availability and allocate villas perfectly ensuring guests are accommodated to their preferences and requirements.
- Represents property management in resolving any guest or property related situation.
- Monitor villa type booking levels and ensure the appropriate allocation of villas for arrivals.
- Make appropriate suggestions and recommendations to FOM for general improvement of the resort services.
- Ensure the FO's office and luggage room clean, neat, and bright.
- Focus on establishing relationships with Return and VIP guests, as well as focusing on their pre-arrival needs and preferences.
- Ensure all brand standards are being followed by the Front Office team.
- Ensure all Front Desk tasks are complete in a timely manner and all procedures are followed.
- Manage and liaise with HR for Cadena at on a regular basis.
- Coordinate Front Office operations during shift briefing including Front Office Supervisor, Guest Assistant, Bellman cum Buggy Driver, Driver ensuring guest service excellence.
- Ensure lobby area clean, cozy, warm and smooth.
- Ensure all guest comments, preferences, and complaints are recorded and filed systematically on HMS.
- Schedule and roster to provide adequate coverage of shifts.
- Assist Front Office Supervisor, Guest Assistant when required, help check-in and check-out, etc.
- Monitor and maintain Guest Profile and Guest Profile Notes ensuring the top quality is maintained consistently.
- As a departmental trainer who measures and training needs and conducts training for department.
- Deal with problems and complaints and act immediately to restore guest satisfaction.
- Inform FOM immediately of any serious emergency, security or health and safety matter.
- Maintain a high level of product and service knowledge.
- Ensure that all charges and payments are posted and conducted correctly, all guest account settled before departure and follow up and coordinate with Reservations and Finance on any outstanding balance/credit.
- Check and review correspondence ensuring all the information is correctly input.
- Coordinate luggage storage and delivery and collection.
- Complete Night Audit duties
- Ensure the accurate completion of the daily Night Audit in a timely fashion.
- Review arrival and departure information daily; VIPs, Groups, special requests/ events, etc.
- Maintain daily Front Office logbook and conduct informative briefing and handover to next shift.
- Ensure all guest complaints are properly logged.
-Act as FOM in his/her absence andattend meetings
- Inspect the villas allocated for VIPs and coordinate with Engineering, Housekeeping and F&B for any defect sand amenities setup.
- Act in the capacity of Night Manager.
- Coach and inspire Front Office associates to achieve culture standards and core standards of Guest Assistant team.
- Be knowledgeable of the resort's emergency procedures regarding fire, evacuation, bomb threat, etc. as part of the Emergency Response Team.
- Produce nightly reports.
- Ensure all checked out bookings are zero balance and follow up where required.
Yêu cầu công việc
• Proficient in the use of Microsoft Office and OPERA
• Good writing skills
• Bachelor's Degree or Diploma in Hotel Administration, Hotel Management or equivalent
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
• Problem solving and organizational abilities
• Good writing skills
• Bachelor's Degree or Diploma in Hotel Administration, Hotel Management or equivalent
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
• Problem solving and organizational abilities
Quyền lợi được hưởng
Quyền lợi được hưởng
- PA Ins 24/7
- High service charge amount
- 2 days off per week
- Salary & benefits competitive
- PA Ins 24/7
- High service charge amount
- 2 days off per week
- Salary & benefits competitive
Thông tin khác
Thông tin tuyển dụng
Việc làm tại: ➢ Thị Xã Sông Cầu - Phú Yên (Phú Yên)
Mức lương:Thỏa thuận
Hạn nộp hồ sơ: 13-07-2022
Chức vụ: Nhân Viên
Hình thức: Toàn thời gian
Kinh nghiệm: Đại Học
Số lượng: Đang Cập Nhật
Trình độ: Đang cập nhật
Việc làm tại: ➢ Thị Xã Sông Cầu - Phú Yên (Phú Yên)
Mức lương:Thỏa thuận
Hạn nộp hồ sơ: 13-07-2022
Chức vụ: Nhân Viên
Hình thức: Toàn thời gian
Kinh nghiệm: Đại Học
Số lượng: Đang Cập Nhật
Trình độ: Đang cập nhật
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