Universal Service Banker Team Leader

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.
Responsibilities:
• Manage a sales team by setting targets and monitoring progress against them, communicating expectations, clearly defining sales strategies and the business vision, and addressing the needs of individual team members
• Resolve issues with client accounts in an effective and efficient manner
• Facilitate and simplify the development of team territory and client plans, consistent with company sales strategies
• Develop team targets and coach members in reaching and exceeding targets by monitoring quality and quantity of work
• Ensure that the team delivers appropriate levels of service
• Monitor clients' orders and resolve issues accurately, ensuring accuracy and promptness
• Ensures compliance of managed team to all the bank policies
• Resource locations appropriately, ensuing that staffing needs are met
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.