User Support (Application Guidance Project) - French Speaking

Bouygues Construction Information Technologies is the IT branch of Bouygues Construction, a global player in the building, civil works, energies and services sectors. Bouygues Construction operates at all points of the value chain of projects: finance, design, construction and facilities management (operation and maintenance). On every continent, our employees devise and develop solutions that help improve the environment and everybody's lives.
We manage:
- Application development
- PCs, laptops, servers, VoIP telephones for Bouygues Construction's users in all over the world
As part of Bouygues Construction, our mission is to provide the members of Bouygues Construction with IT services of high-quality fitting with their businesses and to deploy solutions to improve communication and people collaboration through worldwide network. Bouygues Construction Information Technologies has offices in France, Morocco and Vietnam.
Bouygues Construction IT Vietnam - BYCN IT VN has office in Ho Chi Minh City since 2011. We have about 70 skillful collaborators with strong language skills in French, English and solid experiences to build and enhance Bouygues Construction eco system sustainable and better.
We specialize in:
- Software Development and Testing
- System Support
- Application and Cross Functional Project Support
We are looking forward to cooperating with talented and motivated people.
JOB DESCRIPTION
In this role, you will join Solution for Application Guidance project. You will understand how our applications operate and design the guidance which help user can have the best experience while using all applications.
What you will be handling in daily operations:
- Build interactive guidance solutions on various business applications:
Analyze the need of business experts.
Establish guidelines and create solutions.
Design the solutions.
Ensure that the solutions function correctly in the required languages.
Contact the support service if necessary.
Ensuring the same level of information for all stakeholders.
Analyze issues raised by the users through ticketing platform, contact and clarify all needs/issues and help to solve problems.
Maintain reports/dashboard updated.
- Ensure a continuous update of knowledge bases.
- Synchronize work progress with other team members.
JOB REQUIREMENTS
- At least 1-year working experience with customer-oriented mindset. New graduates/ freshers with customer-orientated mindset are welcome.
- Professional proficiency in French (writing and speaking) is mandatory.
- Proficiency in English is a plus.
- It is a plus if you have experiences in one of below skills:
WalkMe editor.
Microsoft 365 and related communication tools.
Ability in using HTML/CSS code and other programming languages.
Must have Skills
- Be authentic, awesome, and willing to step out of your comfort zone continuously.
- Being open-minded, able to see the logic of things, to reason/justify logically.
- Can-do attitude.
- Sense of communication.
- Sense of User Support.
- Responsibility and autonomy.
- Be a team player.
- IT know-how and critical thinking.
- Willing to experiment with new products/releases.
WHY BYCN IT VN?
Professional, Open-minded and Creative Environment:
- International, friendly, proactive, supportive workplace.
- Great teamwork with Agile mindset.
- Respect different perspectives.
- Strong sharing culture to improve individual development.
Individual Development:
- Career and personal development plan for individual.
- Extensive training and in-depth knowledge sharing sessions.
- Online internal learning hub with various categories in Software skill, soft skills, language skill.
- Be oriented and empowered for individual, team and organization goals.
Special Care for Employee:
- Work from home 2 days/ week.
- Dell laptop and external monitor for your work.
- 100% salary on probationary period.
- Up to 2-month performance bonus.
- 15 annual leave days + 6 sick leave days (plus 1 annual leave day for 3-year working).
- Annual health check-up and premium health insurance for employee.
- Various attractive teambuilding activities and company trip.
- Sport, personal activities sponsor.