UX Researcher - Service Design

- Deep understanding of User research methods & tools
- Qualitative data analysis & convert insights into consumable format (requirements, user stories, use cases etc. for further developments)
- Analytical and conceptual skills, including critical thinking and insights into solution directions
- Deep understanding of building service experience
- Very good critical thinking skills (ask what does/does not make sense)
- Ability to listen, observe/investigate (incl. "reading between the lines" the unspoken feelings/emotions of users), prioritize insights, drive the research activity independently, handle findings objectively (being unbiased), quickly deep dive in topics where you are not an expert incl. secondary research/self-immersion
- Ability to make use of available (software) tools for remote research activities/workshops and select appropriate methods and techniques depending on specific cases
+ Plus points:
- Basic knowledge of SAP technology, understanding SAP processes and flow charts, and/or experience in collaboration with SAP developers.
- Languages: High level English language proficiency required; proficiency in German
+ Education:
- Diploma or Bachelor's/Master's degree in Psychology, Sociology, Cultural anthropology, Service Design or a comparable field of study, ideally with empirical user research and service design as the main focus.
+Experience and Know How:
- At least 3+ years of working experience in IT development products or Services design in research institute or UX department of a company.
- Deep understanding of user research methods & tools and qualitative and quantitative data analysis.
- Ability to transfer user requirements to products and services and define user requirements for hand-over to designer and developer.
- Proficiency in a variety of user research and testing methods, as well as conducting workshops.